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Field
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systems and processes. Responsibilities Serves as a senior subject matter expert for Epic Resolute Professional Billing, including reporting, extracts, charge router, work queues, security, and workflow
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, bursar services, and other enrollment-related processes. Check students into the queue or appointment management system and connect them with the appropriate Enrollment Specialist or department. Schedule
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patients, updating when necessary. Covers patient incoming clinic calls as needed. Performs daily edits and changes to provider scheduling templates. Addresses in-basket messages, appointments in work queues
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appointments through patient work queue Obtain insurance authorizations through assigned payer administrators Verifying/document patients' eligibility and benefits in Epic auth/cert Refer uninsured patients
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the insurance coverage and benefits for facility and professional services Review scheduled appointments through patient work queue, and obtain insurance authorizations through assigned payer administrators
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of vendor data related requests by reviewing reports and monitoring the work queue. Assist with triaging RUSH requests and serve as the point of contact for questions. Document vendor data related processes
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). DEPARTMENT ADDENDUM Department Specific Functions Review and manage ancillary testing work-queue. Review and process manual ancillary testing requests. Reviews all clinician requests to ensure necessary
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and work queue systems. The PCC is responsible for more than 30% of all appointment and service engagements across UCDH ambulatory division. Service of patient appointments are supported with dynamic
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(Department Appointment Report –DAR) Complete prior preparation activities as required by clinic/department area. Manage clinic work queues following appropriate policies and procedures. Missing Registration
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. vendor technical support, listservs, Web) and collaborating with colleagues. Addresses tickets that are escalated from Level I that are more complex in nature. Manages the ticket queue in the absence