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of the ServiceNow portal and help-ticket queues, workload assignment and distribution, case aging and service levels, escalations, transaction follow-up, knowledge resources, virtual customer service quality, and
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, Spring, and Summer semesters to SPH Department Chairs and Department Coordinators. Enter class and section information in Banner. Enter course changes/additions/deletions in the Academic Queue after
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transaction queues and exception reports for errors, duplicates, failed payments, expired credentials, and other anomalies. Research and troubleshoot transaction issues across parking systems (AIMS, TiBA
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