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, and status updates in Harvard systems. Monitor shared inboxes or case queues and route inquiries to the appropriate team member when needed. Contribute to other team priorities and duties as assigned
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. Actively monitor service operations, including ticket queues, phone coverage, service desk activity, and field support assignments, ensuring work is addressed promptly and service levels are met. Provide day
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to requestors and stakeholders. Supports other departmental activities as needed, including assisting in maintaining data as needed. Maintains Data Acquisition’s team’s project queue in Workfront. The above
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to requestors and stakeholders. Supports other departmental activities as needed, including assisting in maintaining data as needed. Maintains Data Acquisition’s team’s project queue in Workfront. The above