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Field
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support to student, faculty, staff, and family populations. Proficiency with student information systems, CRM platforms, case management systems, queue management tools, and Microsoft Office applications
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for outpatient surgery Manage referral and pre-service work queues Other duties as necessary and directed by manager Required Qualifications* Graduation from high school or an equivalent combination of education
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use proper grammar. Maintain and monitor fax server. Monitor and manage Referral Work Queue. Demonstrate excellent interpersonal and communication skills (e.g. ability to provide and receive
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for distribution, filing, and record-keeping. Maintain vacation and leave tracking for faculty per Department and University policies. Oversee and manage department work queue (WQ) for scheduling and workflow
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Contract Lifecycle Management System. Assist in monitoring contract request intake queue and determining appropriate routing/reviewing office. Maintain working knowledge of Brown’s contract management system
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of data structures and algorithms such as Arrays, Linked Lists, Stacks, Queues, Searching, and Sorting algorithms. • Demonstrated knowledge and experience working with ServiceNow and Atlassian APIs
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customer service contact for the Facilities department. Serve as intake coordinator for Facilities service requests. Enter, route, and assign work orders within the Facilities CMMS. Monitor work order queues
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within the pharmacy copay assistance programs Monitors work queues within the EPIC platform to identify patients' need for assistance Collaborates with other staff to expand efforts and organize workflow
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assists in maintaining uniform inventory. Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails. Adheres to University and unit-level policies and
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for assigned work queue, QA goal of 95% or greater and maintains WQ current at 14 days out with minimum daily pending visits Assists in educating and acts as a resource to patients, primary care and specialty