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Field
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monthly correspondence relating to patient visits. Collect co-payments, supply fees, reconcile EPIC drawer balance, and assist with entering clinic deposits. Review registration work-queues on a daily basis
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. Locate, retrieve, and deliver medical records. Reconcile and maintain accurate task queues of records to be processed and entered into the Electronic Health Record. Analyze reports to determine status of
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) year of recent UC Davis Referral Processing At least one (1) year of recent experience with EPIC, including In Basket and Work Queues. At least one (1) year of recent experience in billing
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) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience in billing
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Medical Record (EMR). Create and maintain electronic and paper patient records. Scan, upload, and organize referral documentation and supporting clinical records. Monitor referral queues and patient
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to ensure staff consistently meets performance standards. Ensures the team meets expectations for work queue productivity, quality, and customer service. Ensures staff is educated and conducts themselves in
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. • May need to directly oversee the student employees or jump into the call queues to provide leadership and or additional support as needed. Hardware Repair • Oversee the hardware repair technician and
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graduation checks. Manage online queue for change of majors, or minors by approving or denying requests. Serve as liaison to the Veterans office and be primary advisor for all active-duty military or veterans
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to communicate software asset management activities and results. Manage service ticket queue and ensure timely resolution of software requests. Conduct audits of software licenses to reconcile compliance and
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support a team of certified coding staff, including training, scheduling, coaching, and performance management. Monitor coding productivity, quality, turnaround times, and work queue volumes to ensure