Educational Design Manager – Innovation, Teaching and Learning Support

• Support transformative teaching and learning initiatives with the Educational Innovation team 

• Full time, continuing opportunity  

• Base Salary $117,116 - $132,079 + 17% superannuation  

• Hybrid working arrangements 

 

About the opportunity 

 

The Educational Innovation team at the University of Sydney leads transformative initiatives to enhance teaching and learning experiences. Committed to pioneering advancements, they collaborate across disciplines to shape the future of our education. 

 

As an Educational Design Manager, you will have the opportunity to lead support services for academic and professional staff, collaborating closely with internal and external stakeholders. You will be instrumental in ensuring that academic and professional staff are supported while using the University’s teaching and learning systems. 

Reporting to the Senior Manager (Learning Environments), your key responsibilities will be to: 

• lead and mentor the Educational Innovation helpdesk team 

• manage educational support services, ensuring timely response and issue resolution 

• oversee the integration of external tools with Canvas LMS to align with goals 

• efficiently allocate resources, monitor service tickets, and manage escalating technical issues 

• identify process improvement areas, develop training programs, and maintain clear communication 

• collaborate with stakeholders to understand needs and ensure compliance for informed decision-making. 

 

About you 

 

Are you ready to leverage your expertise in enterprise systems and people management to drive transformative learning experiences? This could be your next opportunity! 

• tertiary qualifications in related field and/or relative working experience  

• people management skills, including staff performance management and development 

• strong experience with online educational platforms and learning management systems 

• experience with incident logging systems like ServiceNow 

• superior problem-solving skills and ability to prioritise workload effectively 

• exceptional customer service skills and enthusiasm for leading high-performing teams. 

 

Sponsorship / work rights for Australia 

 

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.  

 

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the reasons for the position. 

 

Pre-employment checks 

 

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. 

 

EEO statement  

  

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds.  

 

How to apply 

 

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.   

 

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply. 

 

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Rachel Strong, Recruitment Operations by email [email protected] 

 

© The University of Sydney 

 

The University reserves the right not to proceed with any appointment. 

Click to view the Position Description for this role.

Applications Close

Sunday 26 May 2024 11:59 PM