Student Services Coordinator Associate

86293BR

Campus: Polytechnic

Student Services Coord Assoc

Job Description

This position is part of the new School of Computing and Augmented Intelligence (SCAI), formally the School of Computing, Informatics, and Decision Systems Engineering (CIDSE) academic advising team. SCAI is the largest of the Fulton Schools of Engineering, with over 9,800 domestic and international students between our Tempe, Polytechnic, and Online campuses. SCAI Advising staff value a student-centered approach at the heart of everything that we do. Our advising team is a diverse group of dynamic and seasoned individuals highly adept at pivoting to our ever-changing school and student needs. SCAI is seeking a full-time Student Services Coordinator to provide student services to students and faculty. Approximately 50% of this position will provide administrative support for undergraduate retention. The remaining 50% will be responsible for front desk operations which includes the hiring, training and oversight of student workers, and answering inquiries via phone, email and SalesForce. This position is located on our Polytechnic campus in Mesa, Arizona. Hybrid work may be considered after a designated training period.

Working with SCAI students is fun and rewarding! Our students are exceptional and go on to accomplish amazing things. SCAI and FSE leadership fosters an engaging work environment with many opportunities for growth. 

At FSE, we deliver a world-class learning experience for our students and advance research and innovation — all at scale. FSE is agile, dynamic and dedicated to continuous innovation, student success, faculty excellence and partner engagement. We welcome you to lend your broad range of talent, perspectives and experiences to our community of engineering, computing and technology professionals. You would be joining a team of more than 420 full-time staff who support our goals in building engineers and inspiring innovation. We are an engineering school on the rise at the most innovative university in the country and in the heart of the nation’s fastest growing metropolitan area. The resources built around our 25 undergraduate degree programs provide the foundation and collaborative possibilities to advance your ideas and help you make an impact. Join us. 

Working at ASU has outstanding benefits which include: health, dental, and vision insurance plans; life insurance and disability programs; sick leave and holidays. ASU/UA/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to ASU recreation and cultural activities; and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator

Job Family

Advising & Admissions

Department Name

SCAI Software Eng Poly

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 - $47,000 per year; DOE

Close Date

05-December-2022

Essential Duties

Provide administration and coordination of program activities and services to students and faculty in SCAI. 

50% Management of Front Desk Operations     

• Provide administrative support for SCAI advising and faculty 
• Hire, train and supervise student workers.  Coordinate and provide in person and phone coverage for advising and faculty reception desks.
• Manage student services support through Salesforce, phone, in person, Zoom and Slack.
• Schedule events and reserve meeting spaces 
• Serve as backup for other Student Services Coordinator Associates within SCAI
• Assist leadership with special projects 

50% Undergraduate Retention Support
As part of the retention team: assist with and perform outreach to students and faculty, create reports, plan and implement retention events for students, and provide administrative support to the retention coordinator.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience; OR, six years of progressively responsible administrative and appropriate program experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Higher education or related experience
• Strategic thinker and self-starter: Experience in problem solving, applying critical thinking, and time management skills
•  Collaborative Thinker: Experience working independently as well as a member of a team.  Analytical mindset: Experience in organizing, collecting, analyzing and reporting a variety of data in written, verbal and electronic formats.
• Experience with Peoplesoft, Salesforce, Analytics, is a plus.
• Evidence of technology skills in systems such as Peoplesoft, Excel, Canvas, Google Suite, Slack, Salesforce, Outlook, etc.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.

Department Statement

The School of Computing and Augmented Intelligence (SCAI) is one of seven schools within the Ira A. Fulton Schools of Engineering. SCAI has presence at the Tempe Campus, Polytechnic Campus, and Online. SCAI also has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and the community. Our degree programs are widely recognized and offer opportunities for students to participate in research. Our research impact encompasses “Computing data into information – secure and affordable, anytime, anywhere”.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Cover Letter

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.