Student Response Specialist (Remote)

The University of Arizona Global Campus (UAGC) Student Response Center Specialist is a full-time employment position reporting to the Director of the Student Response Center . The department supports prospective student outreach seven days a week with operating hours aligned to the incoming inquiry demand. This position's responsibility is to determine if a potential student's capabilities, desires, and motivation are suitable to begin the enrollment process. This position is accountable for creating a positive first-time impression with all potential students over the phone.

Duties & Responsibilities:

• Handle all student inquiries, ensuring they meet pre-qualifications for enrollment, and connect potential students to enrollment department

• Active listening and ability to respond positively to difficult customers

• Address initial concerns, and proactively provide features specific to the student's needs

• Able to multi-task between multiple systems and communication channels

• Ensure service levels and key performance indicators are met/exceeded

• Follow procedures, scripts, and develop rapport and constructive working relationships with all internal and external customers

• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

• Understand and support UAGC’s mission and total enrollment objectives

• Compliance with all internal and external regulatory policies and procedures

• Reliable attendance, strong work ethic, positive attitude, and open to coaching and learning

Knowledge, Skills, and Abilities:

• A team player, who can work both independently and collaboratively ​

• Proficient in Microsoft® Office Word®, Excel®, Outlook®, and PowerPoint® applications

• Demonstrates effective critical thinking, decision making, oral and written communication skills

• Navigate multiple systems, learn new tools and effectively troubleshoot

• Complete discretion and confidentiality in the handling of all business relations

Minimum Qualifications:

• High school diploma or equivalent, or equivalent learning attained through experience required.

• Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.

• Willing to work weekends and evenings as required to meet the demands of potential student outreach.

Preferred Qualifications:

• +1 years of in high-volume Call Center, Customer and/or Sales experience

• Multi-Line and Predictive Auto-Dialer experience

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $18.15 - $22.69

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 4

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $18.15

Grade Range Midpoint: $22.69

Grade Range Maximum: $27.22

Career Stream and Level: OC2

Job Family: Student Contact Center Support

Job Function: Student Services

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .