Program Advising Specialist, Executive Education

19-Feb-2024

Harvard Business School

64965BR

Job Summary

As part of the Marketing & Sales team at Harvard Business School (HBS) Executive Education, you will work with accomplished executives from all over the world who are considering our programs. In addition, you will surface insights from your customer interactions that will inform business decisions across HBS Executive Education. Candidates should have a customer-focused mindset and an aptitude for continuous learning.

Position Description

• Serving as a point of contact for the email and voicemails that are sent to the main HBS Executive Education email box.
• Reviewing, prequalifying, and triaging inbound leads to the appropriate internal contact for follow up.
• Responding to select customer service inquiries and requests.
• Maintaining inquiry, opportunity, and activity prospect data in Salesforce.
• Working on data clean-up projects as assigned.
• Helping customers navigate the account creation, application log-in, and password reset processes.
• Elevating customer needs and pain points to drive customer experience enhancements.
• Sharing market and competitive insights with the leadership team to inform strategic decisions.
• Staying current on faculty research, program content, relevant leadership topics, and industry trends.
• Be responsible for other duties as assigned.

Basic Qualifications

• High school diploma, GED, or equivalent required.
• 3+ years of experience in a customer service, sales, or marketing environment is required
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• Requires a team player who can work with multiple groups within Executive Education and across HBS in a fast-paced, high-energy environment.
• Ability to multitask and prioritize workload based on established strategic priorities.
• Excellent interpersonal, verbal, and written communication skills.
• Must be comfortable communicating with executives via phone, email, Zoom, and in-person meetings.
• Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) and Salesforce preferred.
• Prior experience in executive education or executive development is a plus.

Additional Information

This is a 40 hours/week, overtime-eligible position.

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 2 days per week when a program is not in-session. This role is required to be onsite for the entire duration of a program when in-session. Specific days and schedule will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Boston

Job Code

403033 Staff Assistant III

Work Format

Hybrid (partially on-site, partially remote)

Department

Executive Education

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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