Operations Analyst, School of Hospitality and Tourism

Operations Analyst, School of Hospitality and Tourism
Calgary, AB
Academic – School of Hospitality & Tourism /
APT Temporary Salary /
On-site
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SAIT's School of Hospitality and Tourism is consistently recognized as one of the best hospitality schools in the world. We are proud to be the only institution in Canada to hold a Top 50 hospitality school ranking with both CEOWORLD Magazine and QS University Rankings.
Our prestigious reputation has been built on our progressive curriculum, strong relationships with industry and our unparalleled approach to applied education.
The Opportunity
The School of Hospitality and Tourism (H&T) is hiring an Operations Analyst.  This position reports to the Associate Dean and will play a key role in achieving the vision and mission of the school. 
The Operations Analyst is responsible for coordinating the School of Hospitality and Tourism’s Academic operations, including: planning and scheduling programs; supporting the School Leadership team with reporting, forecasting, and conducting analysis of School metrics.  
Collaboration with the leadership team, faculty, staff and the SAIT community will be critical to support making data driven decisions to support business operations.  
Our school is proud to be ranked as both the #1 culinary school and #1 hospitality management school in 
Canada, and #14 in the world. This success is founded upon four things: 
- Our world-class and incredibly passionate and caring faculty and staff;
- Our strong programs, guided by industry and rooted in the human and practical skills our students need 
to succeed;
- Our deep commitment to immersive and real-world learning; and
- Our alumni who continue to make extraordinary impact as professionals, leaders and entrepreneurs. 
Our commitment to immersive learning is absolute. Our faculty and students operate The Highwood Kitchen + Bar, Tastemarket Canadian Kitchen; Culinary Campus International Market, 4Nines Diner and Destinations Travel Centre. We also create and execute several events and work hand-in-hand with industry to provide our students with highly relevant experience such as practicums, internships and class project work.  
The Role

• Planning, Scheduling and Labour Budgeting (25%)
• Lead the planning and scheduling process in the School of Hospitality and Tourism working with Academic Chairs, the Associate Dean and Administrative team to ensure effective and efficient scheduling to support student and faculty success.
• Compile and analyze scheduling and loading information with the Academic Chairs and Office of the Registrar
• Lead role in planning and analyzing school budget and forecast with respect to program hours, student enrollment and service requests.
• Document processes for planning and schedule and utilize a continuous improvement mindset to make recommendations for updates and enhancements.
• Liaise with other departments at SAIT to support planning and scheduling initiatives.
• Develop and maintain a 2-year future schedule to determine school capacity. 


•  Reporting & Analysis (25%)
• Track key school and program metrics and prepare summary reports on trends.
• Conduct research, analyze and synthesize school information and organize reports to support the Dean and Associate Dean on School initiatives.
• Assist in generating reports, maintaining databases, and ensuring data accuracy to support informed decision-making. 
• Play a key role in integrating technology solutions to enhance school operations and processes.


• Cost of Goods Sold (COGS) Analysis and Management (25%)
• Lead the planning, development and rolloutof a comprehensive process to coordinate effective COGS management across the school.
• Liaise and coordinate with key stakeholders (i.e. Academic Chairs and faculty, Supply Chain team, and the Operations team)
• Monitor and assess performance of COGS processes, continually refining as required


• Project Coordination and Analysis (25%)
• Support the leadership team and school with special projects, as assigned

Qualifications & Experience

• Minimum Bachelor’s degree in a relevant area (i.e. Business/Hospitality Management)
• Minimum 5 years of related work experience with data analysis, project management and financial management experience
• Hospitality and Tourism experience considered an asset
• Strong analytical skills and advanced MS office experience is required
• Creativity and problem-solving skills are needed and a willingness to challenge assumptions and put forward ideas
• A combination of education and experience may be considered


• Qualifications
• Ability to collaborate effectively across different teams and levels of the organization
• Ability to communicate, negotiate and influence colleagues to ensure high quality project outcomes
• Financial acumen, including knowledge of budgeting, forecasting and planning
•  Demonstrated ability to manage and prioritize multiple projects with diverse team members
• Critical thinking skills and conflict resolution abilities
• Technical knowledge of planning and reporting software (i.e. Tableau; others) 
• Organizational, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Motivated self-starter who thrives on taking initiative and performs well with minimal supervision
• Comfort with ambiguity and ability to adapt to new and changing priorities
• Embody core personal traits of kindness to others, patience and assuming positive intent. These are integral to nurturing the culture we aspire to in the school

Job Classification: BUSINESS ANALYST - P2011
Salary Range: $70,000 - $85,000
Hours Per Week: 37.5
Paid Leave: 4 Weeks Vacation/14 Flex Days per year
Start Date: June 1, 2024
End Date: May 31, 2026
Posting Closing Date: April 26, 2024
View a summary of our benefits and perks for salaried employees as one of Alberta's Top Employers, including health & dental care, pension plan, vacation & special leave and flexible work options at our beautiful inner-city campus.
About SAIT
 
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers , we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
 
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
 
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT . 
At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.  
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
 
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
 
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
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