Manager, Student Services

University of Utah, United States

Updated: 9 days ago
Location: Salt Lake City, UTAH
Job Type: FullTime

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Manager, Student Services
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Announcement
Details


Open Date 03/26/2024
Requisition Number PRN38067B
Job Title Manager, Student Services
Working Title Assistant Director of Conduct Management & Resident Outreach
Job Grade E
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
8am-5pm, M-F. Occasional weekend and evening hours required. This position serves in the on call rotation for campus.
This position is considered to be an essential personnel position for the department. As such, must be accessible and available in the event of emergencies or when needed to meet the ongoing missions of the University.
VP Area President
Department 00307 - Housing & Residential Educ
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $69,342
Close Date
Open Until Filled Yes
Job Summary
This position is an integral member of the Residence Education team in the Department of Housing & Residential Education within the Division of Student Affairs. The Assistant Director will support and operate a comprehensive conduct management and support the resident outreach model for the residential population at the University of Utah. The Assistant Director will also work collaboratively with colleagues who are overseeing the areas of Living Learning Communities, Theme Communities, Residential Experience, Facilities, and Business.
Housing & Residential Education (HRE) and the University of Utah value interactions among individuals who represent the many traditions, cultures, orientation, religious beliefs, economic backgrounds, and racial/ethnic origins.
Student Affairs is comprised of nearly 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Student Affairs departments serve all students at the University of Utah, including undergraduate, graduate, and professional students who come from a variety of backgrounds. In order to best support our students, it is important that staff stay aware of issues and best practices related to student development, identity, and sense of belonging, both locally and nationally.
Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a PAC-12 institution with over 33,000 students. Housing & Residential
Education is home to over 5,000 students who live in the 2002 Winter Olympic athlete village, new construction, totaling 22 co-ed residence halls and 10 apartment buildings. In addition, Housing & Residential Education (HRE) has two apartment buildings located in downtown Salt Lake City that constitute Downtown Commons. HRE is growing with a 400-bed fourth wing of Kahlert Village, opening in fall 2023 and a 800-bed residence hall for innovation and entrepreneurship opening in 2024. The University Housing Campus Master plan calls for continued growth and construction to meet the housing demand, with a stated goal of adding 5,000 beds over the next five years.
Responsibilities
The Assistant Director of Conduct Management and Resident Outreach will:
  • Provide direction for staff in their role as hearing officers by overseeing/directing student conduct case information to ensure accurate and consistent follow up (leadership, training, support and guidance). This will include developing a skills based hearing officer training, sanction flowchart for consistent outcomes, and effective case distribution.
  • Track cases starting with the incident report, through adjudication, and ending with sanction completion. This tracking should include identifying and classifying elements of Title IX, Clery Act, FERPA, and CARE. The tracking of data will lead to the Assistant Director reporting on trends in the residence halls.
  • Directly supervise two full time Residential Community Coordinator and/or two full time Residential Outreach Coordinators, have a dotted line supervision structure to, (9) Resident Directors, and (2) Residential Education Coordinators
  • Work as the primary HRE liaison to the Office of the Dean of Students. This will include weekly case meetings with the ODOS, consolations with case management, and follow-up as needed. Providing regular updates to both the Associate Dean/Director of Student Conduct and Community Standards and the Associate Director of Housing & Residential Education will be consistent in this role. As acting Title IX Deputy in HRE these consolations may result in joint accommodations that the Assistant Director would be required to bring back to HRE for implementation.
  • Have frequent collaborations with the Student Wellness Center, University Counseling Center, University Police Department, and related offices is expected as the liaison from HRE. These collaborations will produce early intervention programming programs as well as informing residents of processes for assistance.
  • Serve as after business hour support for our on-call staff through the Assistant Director on-call rotation, as part of the department response team in the case of an emergency. Thorough response to critical inquiries or needs from families, students, staff, faculty, alumni, and other campus constituents is an expectation along with knowledge of legal issues pertinent to housing.
  • Assist in Residential Experience Model outcomes and creation.
  • Assist in emergency management planning, crisis management, and training for staff.
  • Starting in summer 2024, this position will focus on either care or conduct, based on conversations with the supervisor, as another Assistant Director will be hired in this area.
Minimum Qualifications
  • A Master’s Degree in higher education administration or a related field is required.
  • Four to six years of progressively more responsible management experience.
  • Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors.
  • Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.
  • Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.



Highly Preferred Qualifications:
  • 3 years of professional experience in conduct management with increasing responsibility.
  • Demonstrated commitment to fostering engagement of students and staff on issues of diversity and social justice.
  • Ability to establish and maintain effective and collaborative supervisory and colleague working relationships.
  • Dedication to the professional development of staff.
  • Knowledge of current and emerging principles of good practices for Student Affairs and Housing & Residential Education.
  • Demonstrated experience with student leadership, student conduct, crisis intervention and emergency response.
  • Ability to multi-task and remain organized in a high energy, fast paced department
  • Demonstrated experience negotiating with stakeholders, residents, and families.
  • Functional use of Microsoft Office: Outlook, PowerPoint, Word, Excel.
Preferences
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Do you have four or more years of progressively more responsible management experience?
    • Yes
    • No
  • * Do you have a Master's degree in a related field?
    • Yes
    • No

    • Applicant Documents
    Required Documents
  • Resume
  • Cover Letter
  • List of References
    • Optional Documents
  • Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
  • Applicant Document - Other

    • University Human Resource Management
    250 East 200 South, Suite 125 Salt Lake City, UT 84111
    Contact us: (801) 581-2169 By Email: [email protected]

     


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