IT Professional

University of Colorado | CU Anschutz Medical Campus

School of Medicine, IT Shared Services

IT Professional

Position # 00798882 – Requisition #26630

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Exemptions are allowed for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

School of Medicine, IT Shared Services has an opening for a [full-time] University Staff (unclassified) IT Professional position.

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital  and Children's Hospital Colorado  - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu .

This position will be a member of a team that is responsible for providing desktop information technology support for departments within the School of Medicine. This position will provide support for approximately 500 users including faculty, staff and students within assigned departments/divisions. The IT Professional will be responsible for:

• Installing, configuring, and maintaining personal computers, including Macintosh and PC devices, and local area network (LAN).
• Troubleshooting networks, systems and applications in order to identify and correct malfunctions and other operational difficulties.
• Interacting with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions and take proper actions required to solve the problems.
• Performing a variety of maintenance, evaluation, and training tasks to ensure optimal computer performance and user experience.
• Maintain a work log of IT tickets in Zendesk and maintenance tasks.
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Maintain IT asset inventory for client base.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Managing and overseeing an online system for tracking support tickets for professionals on the team.
• Providing IT support for senior leadership in the Dean’s Office or when urgent support is needed and backup support is not available.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:

The salary range (or hiring range ) for this position has been established at $55,209 to $70,226

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] ​.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Minimum Qualifications:

• A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
• 2 years’ experience providing hands-on desktop support for Windows and Macintosh systems. Including: at least 1 year working knowledge of Active Directory and group permissions.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Required: Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
• Experience providing advanced-level desktop/network support
• Experience supporting information technologies in an academic environment
• Experience working with a wide range of computer network systems including Windows servers and networking applications.
• Experience providing technical training and support to users.

Competencies:

• Outstanding customers service skills.
• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Strong working knowledge of both Macintosh and PC operating systems including troubleshooting steps to resolve problems
• Ability to prioritize and manage several milestones and projects efficiently
• Ability to identify and resolve computer system malfunctions and operational problems.
• Ability to install, configure, and maintain personal computers, networks, and related hardware and software
• Knowledge of Microsoft Active Directory (group and user permissions), DNS services, and TCP/IP networking
• Ability to learn and support new systems and applications
• Ability to provide technical training to end users including being able to communicate technical information in a manner which non-technical personnel can understand