Dock Coordinator

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Dock Coordinator

Job Code: 5642

FLSA: E

Job Level: G2

Supervisory Responsibility: Yes

**Work Schedule is Monday-Friday from 8 AM to 5 PM.**

General Description of the Job Class
This role reports to the Director of Supply Chain Site Operations and Logistics and is responsible for overseeing the loading docks, transportation schedules, and inbound and outbound shipments. You will ensure that shipments are loaded and unloaded efficiently, safely, and on time.

The Dock Coordinator is responsible for optimizing the flow of goods and materials entering and leaving DUH. This includes managing delivery and pick-up appointments, assigning dock space, coordinating with carriers and shippers, and inspecting incoming shipments. The goal is to streamline the supply chain by reducing delays, eliminating clutter, increasing efficiency, and minimizing costs associated with receiving goods.

Primary duties include planning and scheduling dock activities, such as assigning staff, equipment, and space; monitoring and supervising dock workers; checking and verifying incoming and outgoing shipments; ensuring compliance with safety, security, and environmental regulations; communicating and coordinating with other departments; and troubleshooting any issues or problems that arise. This role also ensures that the egress areas of the dock area are clear of clutter and in compliance with the fire safety code.

A Dock Coordinator must excel at multitasking, planning, organizing, and problem-solving. The Dock Coordinator must also be able to work well under pressure and manage many different tasks simultaneously.

Duties and Responsibilities of this Level
•    Responsible for managing daily operations of the docks.
•    Ensure timely loading and unloading of materials.
•    Maintain accurate records of inbound and outbound shipments.
•    Manage a team of associates and coordinate tasks to ensure efficient workflow.
•    Communicate with drivers and customers regarding shipment schedules and delays.
•    Enforce safety regulations and protocols to prevent accidents or injuries.
•    Coordinate with other departments within the hospital to ensure smooth operations.
•    Resolve any issues or conflicts with employees, customers or vendors.
•    Knowledge of logistics and barcode scanners, as well as the ability to operate and maintain dock equipment such as forklifts and pallet jacks.
•    Possess familiarity with the rules and regulations of transportation modes like trucking, rail, maritime, or air.
•    Working knowledge of best practices and standards of dock operations such as loading patterns, stacking heights, etc..
•    Responsible for timely and accurate receipt of materials (packages or pallets) while ensuring coordination among the various teams involved in the process.
•    Responsible for practicing an effective loss prevention plan and using process improvement as the method of development and execution. Maintain responsibility and accountability for the integrity of inbound and outbound materials with a commitment towards continuous measurable improvement.
•    Serve as operational and technical logistics resource representing Hospital dock operations.
•    Serve as a point of escalation for internal and external key stakeholders and the dock team concerning dock activities and receiving.
•    Monitors and reports quality and productivity metrics and takes appropriate action.
•    Maintain the cleanliness and organization of the shipping area, loading dock, surrounding 0-level halls, and trash areas.
•    Ensure records/documentation are completed daily. (i.e. cold chain, HTC/P, damaged, spoiled, short shipped)
•    Ensure products that are on the left on docks are RGA to return funds to Duke
•    Ensure that expired products are disposed of in accordance with government and Duke policies.
•    Be a leader and role model within the organization, setting an example for others to follow and inspiring others to achieve their best work.
•    Develops and implements policies and procedures that direct logistics operations; reviews and evaluates existing operational methods and procedures for effectiveness and efficiency; initiates change as necessary to ensure compliance with federal, state, and county laws, rules, and regulations.
•    Provide Dock associate training, performance feedback, and disciplinary recommendations when necessary.
•    Possess a “can do” attitude with a “will do” work ethic
•    Keen knowledge of how changes in any specific operational metric impact overall performance and strategic thinking.
•    Strong analytical/quantitative skills
•    The ability to make decisions, work under pressure, and exercise good judgment in critical situations.
•    Teamwork and customer service orientation.
•    Utilizes resources such as colleagues at other organizations, professional organization affiliations, and industry information to identify trends and opportunities for performance improvement efforts.
•    Strong negotiation and influencing skills with the ability to drive results through a matrix structure is required

Required Qualifications at this Level
Education
Typically requires a Bachelor's degree in Logistics, Business, Accounting, Finance, Healthcare and/or other related field.

Experience
Five years of experience in logistics, supply chain, or healthcare management. Two years leadership, preferred.

Degrees, Licensure, and/or Certification
Valid Driver's License Required.
Must have NFPA 1072 (Hazardous Materials certification from Office of State Fire Marshal), or be willing to obtain one within 12 months of hire.
Must have NIMS training or be willing to obtain one within 12 months of hire.
Must have Forklift certification or be willing to obtain one within six months of hire.
NC OSHA 30 Training, preferred.
Previous experience in LEAN Six Sigma methodologies preferred, but not required.

Knowledge, Skills, and Abilities
- Familiar with process improvement and continuous improvement methodologies
- Team builder with a win/win approach
- Effective oral and written communication skills
- Must be flexible and positive in a fast-paced and ever-changing environment
- Strategic thinking and strong leadership skills
- Demonstrate a positive attitude, high integrity, and self-discipline
- Freight handling experience
- Transportation/Dock operations experience
- Knowledge of Microsoft Office
- Proven ability to persuade, inspire, influence and negotiate
- Ability to look at situations from several points of view
- Ability to be sensitive to customers' needs through quality service principles.
- Possess a sense of urgency and a proactive customer service philosophy.
- Possess a high level of interpersonal skills necessary to work cooperatively with various constituents.

Distinguishing Characteristics of this Level
N/A

Job Code: 00005642 HOSP DOCK OPS COORDINATOR
Job Level: G2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.