Client Technologies Analyst I

Job Title

Client Technologies Analyst I

Agency

Texas A&M University

Department

Instructional Media Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.   

Who We Are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus.  To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What We Want

We are seeking a skilled individual to fill our Client Technologies Analyst I position at the Allen Media Center servicing the Bush School. As a supervisory position, you will lead a team of 4-6 student workers in delivering exceptional support services to our service areas. This includes 25+ classrooms, labs, and conferencing rooms providing them with Tier 1 to 2 support. You will be expected to maintain a high level of professionalism and effectiveness in servicing the Bush school, a high-profile area within our institution.

This role offers an exciting opportunity to contribute to the smooth operations within our academic environment while gaining valuable supervisory experience. If this position sounds like a good fit for you, we encourage you to apply!

What You Need To Know

Required Education and Experience:

• Bachelor's degree or any equivalent combination of education and experience AND two years of experience in hardware, software and network technology administration.

Required Knowledge, Skills, and Abilities:

• Must be able to multi-task and work cooperatively with others.

• Must have strong interpersonal skills.

• Must have customer service skills.

Preferred Qualifications:

• Technical school degree in electronics and/or computer science. Certifications in AMX, Crestron, Extron or CTS, Microsoft, Cisco, Adobe or equivalent. 

• Two years of microcomputer/LAN administration experience.

• Supervisory experience.

• Experience with multi-media support and installation of computer and audio-visual equipment.

• Working knowledge/experience of a multi-media control systems, such as AMX and Extron. (Preferably AMX).

• Experience working with Faculty/Staff regarding intergraded audio visuals systems.

• Experience working/training/leading/coaching employees who will be providing Tier 1 to 2 support. 

• Cross-disciplined IT skills, advanced IT skills, report writing skills, intermediate troubleshooting, client relations, ingenuity, formulating and contributing ideas, and knowledge of ITIL.

Responsibilities:

• COMMON DUTIES: Confers with other personnel in resolving problems involving procedural and technical matters. Research problems and recommend solutions. Provides resource estimates and progress reports. Serves on committees to develop technical standards and direction. Meets with customers and technical staff to determine information needs and requirement. Ensures that all work is accurate and in compliance with departmental or project quality standards. Provides on-call support on nights and weekends as needed. Provides input for the planning and budget process.

• PROBLEM MANAGEMENT: Troubleshoots and repairs hardware and software for classrooms. Troubleshoots and repairs configuration problems. Assists with troubleshooting network problems. Provides Tier I support and assists with Tier II, as needed.

• COMPUTER MULTI-MEDIA, AUDIO-VISUAL EQUIPMENT OR NETWORKING INSTALLATION AND CONFIGURATION: Installs, upgrades, and configures multi-media hardware and software.

• CLIENT CONSULTATION AND TRAINING: Assists with recommendations, specifications, and plans for audio visual hardware and software purchases. Provides technical training for users and other technical staff.

• SUPERVISION: Supervises and trains student workers.

• DATA SECURITY: Monitors and maintains system security. Provides protection and recovery support for client data.

• PROJECT PLANNING SUPPORT: May assist project leader with developing work plan and time schedules for projects including outlining phases and identifying personnel and computing equipment requirements.

• PROFESSIONAL DEVELOPMENT: Participates in training and professional development sessions.

• TECHNOLOGY PLANNING AND EVALUATION: Assists with the evaluation of new technologies to determine their applicability to the client's needs. Assists in gathering data for technology proposals.

• DOCUMENTATION: Documents classroom equipment methods and procedures to include computers and automation hardware.

Why Texas A&M University? 

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

In addition, you have access to many benefits and perks, such as:

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays 

• Up to eight hours of paid sick leave  and at least eight hours of paid vacation each month

• Automatically enrollment in the Teacher Retirement System of Texas 

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning  training, webinars, and limited financial support to attend conferences, workshops, and more 

• Educational release time and tuition assistance  for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.