Job TitleBusiness Administrator III
AgencyTexas A&M University
DepartmentStudent Business Services
Proposed Minimum Salary
Proposed Minimum Salary$4,617.67 monthly
Job LocationCollege Station, Texas
Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values .
Who we are
Student Business Services is dedicated to helping each student and his or her family better understand and manage their financial obligations to Texas A&M University, through an open and honest partnership. SBS processes all student financial interactions and obligations including tuition and fees, student waivers and exemptions, the Texas Guaranteed Tuition Fund, loans, collections, application of financial aid, student refunds, and production of university ID cards.
To learn more about us, please visit our website: https://sbs.tamu.edu/
What we want
The Business Administrator III is responsible for fiscal appeal administration, general administrative duties for the department, new employee access and training as well as contract/agreement management. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.
Required Education and Experience:
Bachelor’s degree or equivalent combination of education and experience
Seven years of related experience in general office, accounting, or personnel operations
Required Knowledge, Skills and Abilities:
Ability to multi-task and work cooperatively with other
Excellent Customer Service Skills and ability to communicate effectively both verbally and in writing
Ability to manage several high-level projects simultaneously
Superior organizational skills required
Preferred Education and Experience:
Business degree in Accounting or Finance
10+ years of experience in general administration, customer service and managing projects
Preferred Knowledge, Skills, and Abilities:
FAMIS/Canopy and Workday
Budget Payroll Personnel System (BPP), Aggie Buy, Laserfiche, Banner, Microsoft Office Suite, Concur
Professional Presentation Skills
Fiscal Appeals Administration - Coordinates incoming fiscal appeals from students requesting a waiver of charges for excess credit hours or refunds due to administrative error or medical circumstances. Performs student account review, adjustment of pro-rated amount of financial aid credits, distinguishing between federal, state and local aid, adjust account based on overall potential refund, requesting/supplying auxiliary departments with accounting backup and credits based on approval of fiscal appeal. Duties include setting up meeting schedules, student communication of approvals and denials, answering complex student account questions regarding the appeal process and how student account adjustments are applied to account based on pro-rated financial aid adjustments, Pell, subsidized and unsubsidized loans, state and local financial aid reduction in overall refund and auxiliary adjustments. After final determination of refund or semesters needed if excess credit hours, communicates final adjustments to be made through fiscal appeal waiver to Specialized Student Billing based on the student account, financial aid, loans and other services. Ensures imaging and record keeping of all appeals including metrics of granted appeals and revenue amounts lost due to excess, medical refunds or university error.
Administration for SBS/Supervisory - Reviews departmental accounts, assists with budgeting and disbursement of funds, tracks expenses, ensures invoices are coded properly, approved and paid. Coordinates meetings, events, calendars, document filing for Student Business Services and Director team. Reviews and responds to daily requests to facilitate business operations for SBS. Attends weekly operations meeting to engage in decision making process with the offices. Addresses the needs of visitors arriving in the office. Oversees and is responsible for departmental operations support including supplies, equipment management and purchasing. Ensures organizational charts and listings are updated. Provides outstanding customer service and prompt responses to callers of the Director’s office. Supports Executive Director with scheduling and departmental operation needs. Supervises Student Assistants and Business Associate positions.
Departmental Training - Administers 10 monthly departmental accounting trainings or personal professional development. Assists subject matter experts by creating presentations, job aides and materials for employee training sessions. Delivers content using creative training methods to encourage participation and application of learning. Seeks to identify training needs of existing staff members through surveys and other tools. Records an assessment of the delivery, content and usefulness after each training session.
New Employee Training and Access - Administers general accounting software training for all new Student Business Service employees on the following subjects: Compass(All Student Financial Services Forms and Student Account posting and reconciliation (TSAAREV, TSAACCT, TSISCRV, SFAREGF, SGASTDN, SGASADD, TSAMASS),Campus Receivable Collections (Institutional Loan Accounts Receivable Reconciliation), AR Collect(Accounts Receivable Collection Review), FERPA, Holds, Bill Payment, HELPS, Acronyms, SSO and Basic overview of all subdepartments, and Vision/Mission overview. Initiates Access requests to all systems needed per position description.
Contract/Agreement Management and Administration - Develops relationships and works with various sub-units within Student Business Services to ensure all contracts, MOUs, ESAs, etc. are up to date and executed. Manages the contracts, MOUs, ESAs, SLAs, and other agreements with vendors and sponsors. Coordinates and tracks all of the contracts, MOUs, ESAs, SLAs, and other agreements with vendors and sponsors. This includes, but is not limited to, Contracts with vendors, such as Wells Fargo Bank, Aggieland Federal Credit Union, Flywire Payment Corporations, CORE Business Technologies, Oracle America, Inc., Quiq, Schalge Lock Company, LLC, Color ID, LLC, various collections agencies, and others; MOUs (Memorandums of Understanding) with sponsors, such as Department of Defense, Texas A&M University Health Science Center, Southeast Service Corporation, all academic colleges within Texas A&M University, Texas A&M University at Galveston, Texas A&M University Health Science Center, and Texas A&M University at Qatar, and others; ESAs (Educational Services Agreements) with sponsors, such as Naval ROTC Training Program, Naval Health Sciences Professional Scholarship, NAVSUP Fleet Logistics Center, Oklahoma Department of Rehabilitation Services, PETROBRAS, and others. Coordinates RFP process with subunit and contracts and administration. Performs other duties as assigned.
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
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