Associate Director of Student Success

99780BR

Off-Campus: Scottsdale

Assoc Director

Job Description

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

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We’re seeking a dynamic Associate Director to join our high-performing team in transforming student support. Under administrative direction, the Associate Director will assist with planning and organizing the operations of the Success Coaching Center. The Associate Director will create and direct administrative processes, procedures, and practices to ensure proactive, consistent communication with students and colleagues. This position will also partner and collaborate with university staff in academic units, academic advising, colleges, enrollment services units and others across the university. A full commitment to the success of the business and high standards of achievement is expected in this position. This position will report to the Director of Student Success.

Essential Duties:

• Plans, directs, and reviews activities and operations of the department.
• Assists in supervising the Success Coach Leads.
• Participates in the hiring, training, and evaluation of department staff.
• Determines and takes appropriate corrective action and discipline including termination.
• Conducts and assists with the development of long- and short-range goals.
• Develops objectives and activities based on department goals.
• Develops, maintains, and implements department policies and procedures.
• Represents the college/department and serves on various department and university committees.
• Serves as representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
• Resolves problems and issues affecting the department and directs measures to improve the effectiveness and efficiency of the department.
• Directs and oversees the development and evaluation of department programs.
• Manages the design, development, and coordination of projects.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:
Bachelor's degree in a field appropriate to the area of assignment AND seven (7) years
of related administrative experience, which includes four (4) years of supervisory
experience; OR, Eleven (11) years of related administrative experience, which includes
four (4) years of supervisory experience; OR, Any equivalent combination of education
and/or experience from which comparable knowledge, skills and abilities have been
achieved.

Desired Qualifications:

• Experience in Student Services, Coaching or Advising preferred.
• Evidence of a bachelor's degree or higher in a related field.
• Evidence of a Master’s degree preferred.
• Demonstrated knowledge of management and supervisory principles and practices. 
• Demonstrated knowledge of principles, concepts, and practices of organizational management.
• Experience in problem solving and making decisions
• Demonstrated knowledge of Salesforce, Microsoft Office Suite, Google Suite
• Experience in planning, analyzing, and coordinating activities and establishing priorities.
• Experience in effectively managing, supervising, and evaluating assigned staff.
• Experience in program design and development.
• Evidence of effective communication.
• Experience in establishing and maintaining effective working relationships.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

•   Healthcare
•   Financial Security
•   Retirement
•   Family Resources
•   Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
•   Discounts

Department Name

EdPlus Success Coaching Center

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$80,000 per year

Essential Duties

Please see above.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND seven (7) years of related administrative experience, which includes four (4) years of supervisory experience; OR, Eleven (11) years of related administrative experience, which includes four (4) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Please see above.

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion and through the diversity of our employees. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.