Academic Success Advising Coordinator

92105BR

Campus: Downtown Phoenix

Academic Success Advs Coord

Job Description

The College of Health Solutions is committed to supporting the success of our students during their time at ASU and beyond. We believe that a strong advising relationship is key to helping students navigate appropriate course selection, utilize university resources, and guide them on the academic path that will prepare them to reach their career goals. We are searching for an Academic Success Advising Coordinator that has experience in academic advising, is committed to serving a diverse student body, is collaborative and a creative problem solver. This Academic Success Advising Coordinator will be working with degree programs like our Bachelor's of Science in Medical Studies and Health Sciences that are designed to help students who want to pursue professional school pathways or a prepare for a variety of health careers. The responsibilities of this position include academic advising, supporting the academic program leaders for class scheduling and curriculum, collaborating with faculty and program directors regarding degree programs they work with, presenting at and assisting with New Student Orientations, and supporting college and university retention efforts. This position will play a key role in supporting students in making timely progress toward a degree through a range of in-person and virtual academic counseling and support strategies.

The College of Health Solutions is committed to creating a positive culture of inclusion, wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership’s commitment to attracting, developing, and retaining the best, most diverse talent in a safe and inclusive environment.

This job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Job Family

Advising & Admissions

Department Name

CHS Student Success Hub

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Scope of Search

Arizona Board of Regents

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$50,000 - $56,000 per year; DOE

Essential Duties

• Advising Coordinators provide one-on-one as well as group academic advising for our undergraduate students through email, virtual and in-person meetings. Coordinators deliver student service in the areas of academic advising, engagement, and retention with the ability to demonstrate sensitivity to needs of a diverse student population.
• Coordinators assist students by helping them explore a variety of academic options, register for courses, and make timely progress towards completion of a degree. They work closely with students to identify all academic options including, but not limited to degrees, extracurricular activities, study abroad program(s), research, and internships.
• The coordinator supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills. Coordinators utilize critical thinking skills to resolve problems and provide guidance and advice to students with a customer-service oriented focus.
• As required, acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Manages escalated issues from both internal and external constituencies. Demonstrates mastery of conflict resolution principles and techniques.
• Acts as a leader to coordinate academic success programs or advising policy development and implementation.
• Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies.
• Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).
• Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees.
• Maintains an openness to new tools utilized across the University to aid in student success and service excellence. Leads staff in implementing new tools. Escalates/redirects urgent or conflicting requests after attempting resolution.
• May seek to resolve complex issues and takes the lead on projects built around student support. Applies collaborative approaches and strategies to devise solutions for student requests and clearly develops and conveys the nuances of outcomes verbally and in writing.
• Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.
• Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
• Possesses a clear understanding of the unit goals of the college and/or departmental processes and expectations. Drives unit initiatives with holistic understanding of the unit goals. Collaborates with leadership to provide solutions associated with specific programs or projects. 
• As required, supervise/support Academic Success Advisors in the successful execution of their duties. This may include hiring, training, mentoring and/or managing performance for direct and/or indirect reports.
• Coordinates a program, portion of a large program, a group of activities and functions, or a project within a department or college directed to the retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program.
• Ability to manage projects by engaging peers and/or students to complete project goals. 

Minimum Qualifications

Master’s degree in a related field and two (2) years or more of the following: advising or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in Academic Success Advising Coordinator retention, graduation, and academic planning; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working in academic advising for higher education.
• Experience working with the ASU orientation process and procedures.
• Experience offering a high level of customer service that prioritizes the success of students.
• Experience working with undergraduate students and providing student success services; knowledge of student development theory.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods.
• Ability to collaborate and communicate at high levels with other academic and student affairs units at ASU.
• Experience working with curriculum development and faculty.
• Experience designing presentation materials.
• Experience giving oral presentations in group settings.
• Knowledge of ASU's academic structure and organization; academic programs, colleges and departments university-wide.
• Experience using ASU technology to facilitate advising including DARS, PeopleSoft, Retention Dashboard, Salesforce, eAdvisor and critical tracking tools.
• Effective communication skills, both verbal and written.

Working Environment

• Use basic math.
• Deliver presentations.
• Activities are performed in an environmentally controlled office setting.
• Ability to clearly communicate verbally, read, write, see and hear.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator.
• Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts.
• Use of software/computer equipment for extended periods of time.
• Use critical thinking to make decisions and/or analyze and report data/results of tests  conducted.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options :
This position is eligible for Hybrid work.  This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of  health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities. 

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU’s Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic’s campus in north Phoenix. 

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

This job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.