NJR Team Business Support Officer

Location: UK, home-based

Details: 1.0 WTE

Are you seeking a new challenge to help drive improvement in patient outcomes? Would you value an opportunity to develop your skills in a team support based role?.......then, we would love to hear from you.

The National Joint Registry (NJR) collects information on hip, knee, ankle, elbow and shoulder joint replacement surgery and monitors the performance outcomes of joint replacement medical device implants, as well as surgical and hospital performance. The key purpose of the registry is to collect high quality and relevant data about joint replacement surgery in order to provide an early warning of issues relating to patient safety. The NJR, which covers England, Wales, Northern Ireland, the Isle of Man, and Guernsey, is the largest joint replacement register and one of the most influential healthcare registries in the world with a significant international profile. It is overseen by the NJR Steering Committee (NJRSC), responsible for overseeing the strategic direction of the NJR and supported by eight NJR sub-committees. The NJRSC is designated as an NHS England ‘committee of experts’ and reports through the NJR Chairman to NHS England.

The NJR management team, based at HQIP, manages the registry’s work across its governance structure - the NJRSC and the eight NJR sub committees - and services contracted through two key contracts covering data management and solutions and statistical analysis and support.

The NJR is hosted by the Healthcare Quality Improvement Partnership (HQIP) an independent organisation established to promote quality in healthcare and in particular to increase the impact that clinical audit has on health care improvement. HQIP manages NHS clinical work programmes on behalf of NHS England and other devolved nations. This includes the National Clinical Audit & Patient Outcome Programme (NCAPOP) which consists of over forty National Clinical Audits and clinical outcome review programmes.  HQIP is supported by three parent organisations:  the Academy of Medical Royal Colleges, The Royal College of Nursing and National Voices. In addition, HQIP hosts the National Joint Registry which is managed as a separate entity.

Team Business Support Officer (NJR)

At a glance

The NJR Team Business Support Officer reports to the Associate Director for Operations and Contract Management and provides wide ranging support to the NJR Management Team (NJRMT), helping team members to maximise their efficiency and effectiveness by completing administrative and support activities for them.

Your job

The Team Business Support Officer sits at the heart of the team support and is involved in all areas of the NJR’s service delivery. The objective of the role is to provide administrative and business support to the NJRMT to ensure the team functions smoothly and efficiently. This would include assisting team members with tasks related to their daily workstreams, providing general administration and maintaining effective systems across the organisation. The role also includes some engagement with key stakeholders and committee members integral to delivery of the NJR’s annual programme of work as well as reporting and coordinating tasks with other functional areas - such as the Finance team.  

Duties will be varied but will include the following areas of responsibility:

• Delivering a high standard of support to ensure effective operation of NJR services including but not limited to maintaining databases panel, committee member recruitment and maintenance, event support and venue liaison and providing service specific administrative tasks.
• Meeting administration - attending committee, working group and ad hoc meetings, preparing agendas, taking formal minutes and/or producing draft written records within agreed timescales, action log tracker etc.
• Team mailbox management
• Support with updating systems and project proposals and ensuring records are up to date.
• Manage and resolve straightforward enquiries ensuring all stakeholders are updated and adequate audit trails are in place.
• Maintain and manage the ongoing cycles of NJR subscription payments, consulting with the Finance team, contractors and NHS trusts and independent hospitals.
• Provide support sending and recording correspondence with surgeons and hospitals, filing letters and responses on relevant management systems.
• Proactively carry out standardised processes in a consistent and efficient manner
• Deal professionally and effectively with contacts from a wide range of stakeholders using tact and discretion, assessing requirements and re-directing enquiries, where appropriate.
• Deputise for the Director of Operations’ EA when needed.
• Occasional diary management
• Review material published on the NJR website and other communication channels as requested, to ensure it is accurate and up to date.
• Provide project support for the NJR Quality Data Provider scheme award certification.

Key personal specification requirements:

Degree educated and/or with proven office experience, you will have exceptional administrative skills. You will be a highly organised and proactive individual who understands and appreciates the positive impact strong team work and efficient systems and planning make for a small organisation; one who enjoys working collaboratively, and who is keen to gain experience in a hands-on, busy and ambitious organisation.

You will need to have exemplary verbal and written communication skills, capable of conveying thoughts and information clearly and succinctly and in a clear and organised manner; able to compose general correspondence that require little or no editing You will be able to multi-task and adapt to shifting priorities,  planning and prioritising your workload. You will have business acumen and the ability to coordinate and maintain confidentiality whilst being supportive to other colleagues and stakeholders.

The ideal candidate will have experience supporting formal committees and a background and knowledge of charities and the health sector.

The position is being offered on a permanent, full time basis – 37.5 hours p/w. The successful candidate will ideally start as soon as possible after interview, subject to satisfactory references.

If you feel you have the necessary experience and would like to join the team, apply today!

How to apply                                                     

To apply, please download a copy of the job description and application form from the HQIP website and return the completed application form, together with the Declaration of Interest to [email protected]  via the ‘Apply’ button above.

CVs sent without a completed application form will not be accepted.

For all roles you will be asked to provide evidence of your right to work in the UK at application and throughout the duration of your employment.

Please note that HQIP is unable to sponsor candidates at any stage of the application process or during employment with HQIP.

Closing date for applications: 19 January 2024 23.59 pm 

Interviews are planned for: W/C 29 January 2023

Due to the high volume of applications, feedback is only given to shortlisted applicants.

Further information

For further information about the post, please contact Yemi Garuba, NJR Associate Director of Operations and contract management on [email protected]