Senior Workplace Behaviour and Conduct Advisor

• Full time, 2 year fixed term opportunity within a hybrid working environment
• Work in a role where every day brings a unique challenge working with the University’s conduct and behavioural complaints
• Base Salary $145,184 + 17% superannuation

About the opportunity

As the Senior Workplace Behaviour and Conduct Advisor, you will be tasked to triage high-volume and escalated complaints from across the University. You will provide guidance to team members as well as advise senior executives and a range of University departments to ensure effective resolution of all complaints.

Your key responsibilities will be to:

• assess a large volume of behavioural and conduct complaints including escalations of complexity and sensitivity
• interview, advise and recommend strategies to effectively resolve complaints
• provide expert guidance to Workplace Behaviour and Conduct Advisors
• work collaboratively with the University’s Senior Leaders, Safety, HR and the employment legal teams
• record complaints and data into the Complaints Management Software
• facilitation of sessions and strategies to build capability across conduct and behaviour at the University.

About you

• extensive and proven experience in the handling of complex workplace complaints
• experience working autonomously in a large, complex organization
• high level problem solving and decision making abilities
• proven experience in drafting assessment reports
• experience using MS Excel and Complaints Management Software
• strong attention to detail and communication abilities.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the reasons for the position.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Ryan Askey, Recruitment Operations on 02 9036 7408 or by email to [email protected] .

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The University reserves the right not to proceed with any appointment.

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Applications Close

Monday 08 April 2024 11:59 PM