Ref 1613/24 Student Services Hub Officer, Office of Student Experience & Marketing

• Western Sydney University Internal Applicants Only
• Full-Time, Ongoing Position | Western’s Parramatta South Campus
• Remuneration: $94,265 to $106,603 p.a. | Includes 17% Superannuation

Western Sydney University Internal Applicants Only.

To be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed term or casual basis at the time of this advertisement.

• Full-Time, Ongoing Position
• Based at Western’s Parramatta South Campus

About the Office of Student Experience & Marketing
The Office of Student Experience & Marketing (SEM) is responsible for attracting and enrolling prospective students and optimising the students experience throughout their time at Western. The Student Services Hub is a complex, multi-channel environment which represents the key contact points for prospective student, current students, staff and external members of the university community and as such, are pivotal in advancing the brand and reputation of the University.

About the Role
The Office of Student Experience & Marketing currently have an exciting opportunity for a Student Services Hub Officer to join their team! This is a varied and rewarding role with a focus on quality frontline service and the delivery of a student-focused experience.

You will be expected to provide support to students face-to-face, online, and via telephone across a broad range of activities and functions. You will assist students in the use of online systems and processes to enhance their capacity to self-manage and self-inform.

The Student Services Hub Officer works within a large operational team, providing services on behalf of the University and The College, Office of Student and University Planning, Schools, and a range of other University units. The position contributes to the establishment, review and maintenance of consistent procedures and high-quality customer service at locations within their operational team. They will also be responsible for dealing with all Western Sydney University students with specific issues and will act as the liaison point on complex matters with the University’s support services.

This is a full-time, ongoing position based at Western’s Parramatta South Campus, although travel to other campuses of the University may be required. Please review the position description for further information.

Please note that further roles may become available during the recruitment process for which all applicants may be considered.

If this sounds like an opportunity for you, we want to hear from you! Apply now ensuring you carefully address each of the selection criteria in your application. Don't miss this chance to work at Western Sydney University, where every day is an opportunity to make a difference!

Remuneration Package:  HEW Level 5 $94,265 to $106,603 p.a. (comprising Salary of $79,655 to $90,081 p.a., plus Superannuation and Leave Loading)

Position Enquiries:Please direct specific enquiries regarding the role to Amy Priestland via email [email protected]

Recruitment Enquiries: Specific enquiries or issues with your application may be directed to the Recruitment Team at [email protected]

Closing Date: 8:30pm, Wednesday 17th April 2024.

Working Rights in Australia - Eligibility
Please note: Visa sponsorship is not available for this position. For an ongoing/continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident and provide evidence at time of application.

Please note, only those applications submitted via the WSU online recruitment system will be accepted.

Click here to view the Position Description Opens in new window

Western Sydney University is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ, and people of Aboriginal and Torres Strait Islander descent are encouraged.

If you require assistance in using the System, please email [email protected] or phone the Recruitment Helpline on (02) 9852 5422. Please note, we do not accept applications for roles to the [email protected] email.  This site is optimised for all the latest browsers including Edge, Safari, Firefox and Chrome. Note that earlier versions of any of the browsers mentioned are supported, but likely to demonstrate slower response times.