Associate Director, Customer Success

• Drive and enable the strategic goals of the Advancement Portfolio by applying business analysis, project management and change management principles.

• Located on the Camperdown / Darlington Campus.

• Continuing role with a starting base salary of $129,847 + generous contribution to superannuation.

About the opportunity 

An exciting opportunity has come up to join and support the most successful fundraising team in Australian higher education as an Associate Director, Customer Success.

Working within the Advancement Services team of the Advancement Portfolio, this unit is charged with the responsibility to improve the experience of internal stakeholders across the Portfolio, as well as the University’s alumni and donors, by identifying and creating process efficiencies, project managing strategic initiatives, and managing change within a complex environment.  You will be leading a team of 3 high performing customer success managers.

By using your extensive business analysis, change management principles and project management techniques for key projects and initiatives, you will be instrumental in creating and enabling bespoke strategies for teams across the Portfolio, and facilitating alignment across all strategies and initiatives. These strategies will be impactful across the Advancement Portfolio and beyond, ensuring reach is outstretched to other central portfolios, finance, research, ICT, the trust office, and faculties.

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for an Associate Director, Customer Success who:

• is experienced at project-managing multiple work streams in a matrix or functional environment

• has experience managing through ambiguity in a cross functional environment

• has a track record of successfully applying change management principles in initiatives and projects

• has a demonstrated capability within the Business Analysis and Process Modelling disciplines

• is focused on not just achieving project outcomes but can demonstrate an ability and desire to achieve customer success

• has experience with Salesforce and/or CRM

• is an independent thinker with creative problem-solving skills

• has outstanding interpersonal skills, including written and verbal communication and ability to engage and influence stakeholders including a senior leadership team.

• has experience managing a high performing team.

About us

The Advancement Portfolio team at the University of Sydney is the most successful fundraising program in Australian higher education. Having completed the nation’s first $1 billion fundraising campaign and embarking on the next, the team is not only the finest performing, its success facilitates the largest real-world impact that philanthropic giving makes possible.

Since our inception 160 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach to philanthropy and underpin our long-term strategy for excellence and growth. We’re Australia's first university and have an outstanding global reputation for academic and research excellence. Across our campuses, we employ over 7600 academic and non-academic staff who support over 60,000 students.

How to apply

Intending applicants are welcome to seek further information about the position and for recruitment-related enquiries, or if you require reasonable adjustment or support filling out this application, please contact Rose Ritchie Recruitment Consultant (Advancement Portfolio), at [email protected]

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.  

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.  

The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

The University reserves the right not to proceed with any appointment.

Applications Close

Sunday 02 October 2022 11:59 PM