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Job Posting Title: ServiceNow Architect ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start
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Job Posting Title: ServiceNow Architect ---- Hiring Department: ITS Customer Support Services ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt
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. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good. Manages the ServiceNow System Administration and development. This includes the administration
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is provided, having prior familiarity with endpoint management tools such as BigFix, JAMF, KACE, Bomgar, ServiceNow, and WPSU Production machines, as well as general service desk operations, is
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of outcome to applicants in GCAS, as well as handling of appeals etc. Work closely with various stakeholders on admission, enrolment and scholarship matters. Compile and prepare statistics on applications
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). Modifies and troubleshoots DNS records (Infoblox, NS1). Troubleshoots and resolves network performance issues with customers. Updates tickets and customers on a regular basis (ServiceNow). Performs
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and Microsoft Azure) Experience in higher education or similarly complex organizations. Working knowledge of source control tools (GitHub) Service Management tools (ServiceNOW) The Pennsylvania State
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to monitor, report, and evaluate system and infrastructure performance statistics. Assess and analyze complex system and infrastructure data, identifying opportunities for continual improvement. Communication
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specialty Highly thorough and dependable Demonstrates a high level of accuracy, even under pressure Preferred Developing experience with the ServiceNOW ITSM platform, including integration with other systems
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: Experience using ServiceNow, Canvas, Workday. Experience working in customer support or a Help Desk Environment. Experience working with a student population. Experience managing and directing a team of