Application Developer II (ServiceNow)

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Manages the ServiceNow System Administration and development. This includes the administration, development, operation, education, and maintenance of the ServiceNow
platform. Serves as a developer and technical subject matter expert for the ServiceNow system. Partners with stakeholders to develop workflows, perform needs assessments, assist in solution development, and influence organizational change. Be a part of the on-call function of the Incident/Change team.

• Manages the health, administration, usage, and overall compliance of ServiceNow and its applications. Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
• Supports implemented and proposed solutions on the ServiceNow platform. Load, manipulate, and maintain data, and API integration between ServiceNow and other systems.
• Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, HTML and CSS. Perform code reviews to ensure that the quality bar is being met about coding standards, integration, extensibility, and security. Create and maintain a detailed view of the ServiceNow architecture.
• Deploys of features and ServiceNow releases. Makes recommendations and participates in implementing ServiceNow requirements and provide architectural controls and impact analysis for new requirements.
• Provides timely and courteous support to users.
• Manages the ServiceNow software releases through configuration tasks and feature delivery and optimize stability and usability of ServiceNow through regular application maintenance. Research and stay current in ServiceNow products and applicable integrated technologies.
• Partners with stakeholders to develop workflows, SLAs, perform needs assessments, assist in solution development, and influence organizational change.
• Participates on-call function of the Incident/Change team. Collaborates with team members to design best solutions for technical issues.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Works with users to eliminate problems, errors and to improve the end user experience presented in ServiceNow.

• Bachelor's degree in MIS, Computer Science, Computer Engineering, Information Studies or other technical discipline and three (3) years related experience; OR seven (7) years of related experience; OR an equivalent combination of relevant education and/or experience.

• Experience working with a wide range of web-based technologies is preferred.
• Experience using software best practices to develop ServiceNow solutions and workflows.
• Experience with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.

• Administrative

• $75,000 - $85,000

Begin time: 8:30 AM
End time: 5:00 PM

• Expanded Background Check

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment.  Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process.  It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/ .
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of  their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.