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Field
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workflow orchestration, scheduling, job queues, platform monitoring, and experiment status tracking. Connect robotics, scientific instruments, data services, and AI/optimization tools through reliable
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support operations, monitor service queues and workflows, and ensure timely resolution of technical issues. Oversee the readiness and functionality of instructional labs, classrooms, and specialized
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, or reliability. 20% Technical Support: Monitor support ticket and alerting queue; triage, respond to, and resolve tickets and on-call pages as appropriate. 10% Systems Research, Evaluation and Architecting
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, and fabricate 3D printed solutions to support the needs of their specific research projects • Serve as subject matter expert • Maintain and manage the print queue across several printers • Perform
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systems to review applications, document decisions, and maintain accurate applicant records Monitor assigned application queues and prioritize work to meet institutional deadlines. Assist in developing and
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standards in alignment with Network policies. Key duties include monitoring service queues, responding to IT-related incidents, escalating issues as required, maintaining IT knowledge base articles, and
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, approved applications, and classroom technology. Monitor and manage assigned ServiceNow queues; troubleshoot, resolve, document, route, and escalate incidents and service requests. Coordinate routine
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include monitoring service queues, responding to IT-related incidents, escalating issues as required, maintaining IT knowledge base articles, and communicating service outages or updates. The role works
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workflows. Monitor and manage Service Request/Incident queue, ensuring timely updates and resolution. Requirements: General technical curiosity, comfort learning new systems, knowledge and familiarity with
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University of Tennessee Medical Center at Knoxville | Knoxville, Tennessee | United States | about 2 months ago
the team Monitor and manage the ticket queue in accordance with SLA commitments Participate in an on-call rotation for after-hours support and scheduled maintenance windows Experience Proven experience as a