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Field
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ongoing professional development of support team members. Monitors support requests, ticket queues, response times, and resolution metrics to ensure timely and effective issue resolution. Identifies trends
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team responsibility of queue management and ensure tickets are resolved accurately, timely and according to priority. Perform other duties as assigned. Knowledge, Skills and Abilities Knowledge Computer
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for queue management and ensure tickets are resolved accurately, timely and according to priority. Assists in facilitating/leading effective problem solving and provide support, guidance and resources to peer
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Service Bus, Azure Queues, and Azure Kubernetes Service (AKS) Experience working in and leading development teams using git, code reviews, and pull requests Experience building applications that are secure
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requirements using components of the MuleSoft Anypoint Platform, including Design Center, Anypoint Studio, Api Manager, Data Weave, Message Queue, and Assets from Anypoint Exchange. Leads the design, development
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business teams. Cloud Access Implementation: Execute and provision secure access controls across our multi-cloud environment (AWS, Azure, or GCP) following the principle of least privilege. Queue & Incident
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tickets and projects to keep both customers and team members informed of current status or progress. Assist with team responsibility of queue management and ensure tickets are resolved accurately, timely
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practices. Strong understanding of data structures and algorithms such as Arrays, Linked Lists, Stacks, Queues, Searching and Sorting algorithms. Demonstrated knowledge and experience working with Service Now
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the requirements using components of the MuleSoft Anypoint Platform, including Design Center, Anypoint Studio, Api Manager, Data Weave, Message Queue, and Assets from Anypoint Exchange. Leads the design
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the day (including evenings, weekends, and holidays) to proactively monitor alerts, queues and dashboards and respond to incidents. 3.) Outside of on-call rotations, all team members are expected to be