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Apply now Job no:540192 Work type:Staff Location:San Francisco Categories:Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible
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technology in institutions of higher education. Experience using ServiceNow. Education/Training: Bachelor's degree in related area and/or equivalent experience/training. Salary & Benefits For information
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Effectively uses ServiceNow Customer Relationship Management (CRM) tool to manage and prioritize competing issues/cases to ensure timely response and issue resolution for stakeholders. Ability to comprehend and
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ongoing support. Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. Attention to detail is a critical skill
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challenging client interactions through written and verbal communication including documentation and customer communication in incident management systems such as ServiceNow. Significant experience writing
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Required Qualifications & Experience : A bachelor's degree from an accredited four-year college or university in computer science, information systems, educational technology, communications
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project expectations to team members and stakeholders in a clear and timely fashion. Creates, tracks, and resolves tickets using ServiceNow. Coordinates technology repairs, maintenance, or upgrades
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basis. Manage the business approval process for requests received through the ServiceNow ticketing system. This includes prioritizing requests, maintaining thorough and accurate documentation
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Department Description Administrative Innovation and Technology (Admin IT) is part of the Finance, Operations and Administration organization and manages a diverse end to end portfolio of technology
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, organize work, and use critical thinking to efficiently solve problems on a daily basis. Manage the business approval process for requests received through the ServiceNow ticketing system. This includes