Baseline Information Specialist

Required Qualifications & Experience : A bachelor's degree from an accredited four-year college or university in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. The incumbent must have three years of hands-on experience setting up new computers, installing and testing hardware, and imaging computers. Experience tracking assets and coordination of computer deliveries with campus IT support staff; with end users interaction and technology consultancy; and experience of security procedures and best practices related to campus systems. The incumbent must have working knowledge of Asset Database or ServiceNow; PC, Macintosh, laptop and tablet computers, operating systems, and applications; how operating systems, software, and hardware interact for problem identification; Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access. The incumbent must have demonstrate analytical skills; strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism; and must have good verbal, written, and listening communication skills. The incumbent must be proficient in the ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity; respond quickly to problems, prioritize actions, and quickly initiate corrective action; and independently apply technical judgment, work autonomously, and take initiative. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy  prohibits the hiring of employees to perform CSU-related work outside the state of California.