Video/Telecom Engineer

University of Utah, United States

Updated: about 1 month ago
Location: Salt Lake City, UTAH
Job Type: FullTime

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Video/Telecom Engineer
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Announcement
Details


Open Date 02/09/2024
Requisition Number PRN37619B
Job Title Video/Telecom Engineer
Working Title Video Tier 2 Escalation Engineer
Job Grade F
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
9:00 am – 5:00 pm
VP Area President
Department 00336 - KUEN/Utah Education Network
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $47,600 to $90,400
Close Date
Open Until Filled Yes
Job Summary
The primary roles of the (VT2) Video Tier 2 Escalation Group is to serve as the main escalation point for operational support and troubleshooting for UETN Distance Education stakeholders and the various IVC system, services, devices, and platforms. This includes cooperative collaboration with the VT1, Logistics, Application Engineering and FOPS departments in the planning, design, implementation, and escalation support of video-telecommunications systems. Familiarity with standard network video concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required.
Responsibilities
Essential Functions

• Escalation troubleshooting support for core IVC systems platforms, services, and endpoint devices.
• Proactive and reactive maintenance assistance of IVC core systems, endpoint equipment and technologies.
• Primary set up and configuration of new IVC endpoint equipment and associated hardware.
• Provide support to the FOPS group for the installation and standards certification processes for new and upgraded IVC endpoint equipment and technologies.
• Collaboration with NOC and FOPS staff for the installation, testing and troubleshooting of new IVC endpoint device connectivity needs based on current network practices and standards.
• Management and oversight of the TAC and RMA processes for IVC equipment repair, upgrade, and replacement.
• Assistance with the design and implementation of new and updated UC and IVC related equipment and technologies.
• Assistance with the review, evaluation, and vetting processes of emerging IVC and related distance education platforms and technologies.
• Administration and support of the Technical Services operations groups (Video, Network and Security) UCM phone system and user devices.
• Analysis and recommendations for operational efficiencies regarding organizational and departmental practices and procedures.
• Assistance with producing performance analytics related to operational status, reliability, and utilization of IVC systems, equipment, and related technologies.
• Act as representatives of UETN and the IVC department to its partners, peer staff and stakeholders throughout the state and in associated industry forums and groups.
Work Environment and Level of Frequency typically required.
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required.
Nearly Continuously: Sitting, hearing, listening, talking, repetitive hand motion (such as typing), viewing computer screens.
Often: Traveling in state vehicles to visit end point locations, walking, reaching overhead, lifting, bending.
Seldom: heavy lifting
Minimum Qualifications
Requires five years related experience or equivalency (one year of education can be substituted for two years of related work experience), including a strong background in audio, video, and data networks.
Preferences
The ideal candidate will possess the following skillsets and knowledgebase:
• A strong understanding of current network and video tele-conferencing (VTC) protocols, standards, concepts, and trends; QoS, SIP, HTTP/HTTPS, H.323, H.264, H.265, H.460, etc.
• A capable knowledge of data network and VTC applications, software, and hardware technologies (TMS, MCU, CMS, CMM, Webex, Zoom, VCS, and the Cisco acquired video technologies portfolio), as well as other vendor network and video-conferencing platforms and hardware. Knowledge of IP Telephony and UCM environments a plus.
• An applicable understanding of Cisco Expressway and VCS registration systems.
• An applicable understanding of various live streaming and recording technologies and processes. • Demonstrable ability to remotely support statewide users of the aforementioned technologies in a Tier 2 escalation capacity.
• Exposure to and understanding of network video tele-conferencing design and integration concepts.
• At least two years or more experience of troubleshooting duties in a technology related Help Desk/Call Center environment with the ability to implement, test, operate and troubleshoot audio and video-conferencing equipment.
• Bachelor’s Degree preferred.
Type Benefited Staff
Special Instructions Summary
Additional Information
About UETN: Utah Education and Telehealth Network provides network and IT Solutions for Educational institutions (Higher Education, K12, Libraries and Other (Zoo, Aquarium)) throughout Utah. This position is integral in providing systems and services to all UETN Stakeholders. UETN is housed on the University of Utah campus in the Eccles Broadcast Center, UETN employees are U of U staff and received all of the same benefits listed below.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the Pac-12 Conference . Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera , Ballet West , professional sports teams , and a wide range of other cultural and recreational activities.
University of Utah Benefits
  • Health, dental, and wellness coverage
  • Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)
  • Free public transportation pass (Utah Transit Authority)
  • Paid leave time
  • Reduced tuition benefits for employee and family members
  • More information: https://www.hr.utah.edu/benefits/


To inquire about this posting, email: [email protected] or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information.
Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations
may be referred to the Title IX Coordinator, to the Department of Education,
Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Online reports may be submitted at [email protected] .
For more information: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate
crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * How did you hear about this position?
    • University of Utah Web Page
    • Internet: search engine, online job board, etc
    • University of Utah employee referral
    • Career Services/Campus Job Fair
    • Community/Government Agency
    • Other/Unknown
  • * How did you hear about this position? Please specify the name of the job board, community, education, government agency, search engine, etc. used to find out about this position.

    (Open Ended Question)


    • Applicant Documents
    Required Documents
  • Resume
  • Cover Letter
  • List of References
    • Optional Documents
  • Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

    • University Human Resource Management
    250 East 200 South, Suite 125 Salt Lake City, UT 84111
    Contact us: (801) 581-2169 By Email: [email protected]

     


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