Temporary Campus Life Advisor for Summer Programs

Job Description:

Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.

Berklee Summer Programs, a subdivision of POPP, offers over 25 short-term, in-person programs in music, theater, and dance. These programs annually welcome over 2,500 students to campus and facilitate online course enrollment. The Campus Life Advising Assistant, under the direct supervision of the Associate Director, Summer Programs Student Life, often serves as the initial contact for prospective and registered students and families. 

In this role, you will provide high-quality customer service through email, phone, and in-person consultations, primarily focusing on addressing campus needs following student program enrollment. Additional responsibilities include on-site assistance and troubleshooting at department reception areas, program check-ins, and other events as required. You will manage the [email protected] email, handling post-enrollment needs, and perform various administrative residential life functions. 

The office hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m., excluding a one-hour lunch break and holidays. The Campus Life Advising Assistant role is expected to begin as soon as possible and continue through mid-August.

Job Duties:

• Manage inquiries from prospective students via email, telephone, live chat, and in-person meetings.

• Communicate Summer Programs policies effectively to ensure they are easily understandable to students.

• Direct prospects and students from other Berklee divisions to appropriate advising teams professionally and seamlessly.

• Maintain communication with the existing Summer Programs student body.

• Develop a thorough understanding of both external-facing and backend department technologies, including Salesforce CRM.

• Identify recurring customer concerns, suggest improvements, and propose edits for web/communications to the department leadership.

• Support on-the-ground programming as needed, including staffing program check-in events and certificate distribution. Some evenings, early mornings, and weekends may be requested on select dates in June, July, and August.

• Manage the [email protected] email as the primary responder.

• Perform residential life duties, such as preparing and distributing key packets for move-ins, addressing maintenance requests in the residence halls, providing campus information, sharing general program schedules, advising on Aspire extracurricular activities, and addressing various Student Life post-enrollment concerns as needed.

Required Qualifications:

• Strong written and oral communication skills, with the ability to explain programming, policies, and procedures clearly and concisely in person, by phone, and by email. Must be comfortable speaking on the phone.

• Customer service-oriented attitude, with the ability to maintain professional composure and represent the department in a friendly, helpful manner.

• Strong organizational, administrative, and analytical skills that require meticulous attention to detail.

• Excellent time management skills and the ability to multitask in a fast-paced setting with frequent interruptions.

• Comfortable using standard office hardware and software, e.g. Apple OSX, Google Suite (Google Docs, Sheets, Drive, etc.), Word, and Excel.

Preferred Qualifications:

• Familiarity with music or other performing arts.

• Knowledge of a language other than English.

Both a resume and cover letter are required to apply. Applications without either of these materials will not be considered.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee : 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:
Temporary (Fixed Term)