Technology Process Analyst

William and Mary, United States

Updated: 4 months ago
Location: Williamsburg, VIRGINIA
Job Type: FullTime
Deadline: The position may have been removed or expired!

Position Information
Position Information


Position Number 01357W
Position Title Technology Process Analyst
Employment Category Full Time Operational
Unit Mission Statement
William & Mary Information Technology (W&M IT) provides a reliable, flexible and secure technological environment that enables swift and skilled solutions for rapidly changing needs to advance teaching, learning, research, student success and operational efficiency. By developing and nurturing meaningful relationships and collaborations on campus and beyond, W&M IT engages, inspires and empowers community members to achieve their goals. We develop expertise, promote self-service and encourage experimentation while working to drive relevant and sustainable change.
Position Summary
Reporting to the Chief Technology Officer (CTO), the Technology Analyst provides business process analysis, facilitating process re-engineering that enhances productivity and increases effectiveness across the division and university. The Process Analyst is responsible for working directly with the CTO and senior leadership team to define, operationalize, and manage the adoption of the organizational standards required for the successful management of change, resources, knowledge, constituents, assets, and configurations.
Core responsibilities include (but are not limited to):
  • Analyze and document current business processes and organizational practices, looking for opportunities for improvement and organizational excellence.
  • Gather, analyze, map, and define requirements for efficiencies and improvements related to data, workflow, logical processes, interfaces with other systems, internal and external checks, and controls, and reporting for highly complex projects.
  • Develop test cases of proposed solutions and support testing activities.
  • Lead and participate in planning sessions to implement proposed solutions within client areas.
Required Qualifications
  • Bachelor’s degree or an equivalent combination of education, training, and or experience.
  • Experience managing complex enterprise projects and working on complex IT projects with technical leadership.
  • Experience providing exceptional customer service.
  • Progressively responsible experience directly related to the position.
  • Excellent oral and written communication skills with the ability to communicate complex and technical information to non-technical audiences.
  • Strong organizational skills with the demonstrated ability to manage multiple relationships and projects in a deadline-driven environment, while effectively managing resources to address competing priorities.
  • Outstanding interpersonal and collaboration skills with a strong customer service focus.
  • Proven ability to partner with colleagues across an organization, and view issues from a whole perspective.
Preferred Qualifications
  • Bachelor’s degree in a field related to the position duties.
  • Experience with full life-cycle development and the ability to manage a project through the cycle.
  • Knowledge of flow charting and project management techniques and tools
  • Working knowledge of change management processes in technology-related industries.
  • Experience working as a technical team leader or mentor.
  • Experience implementing or working with complex higher education enterprise-wide systems.
Advertised Pay Range $70,000 - $76,500
Advertised Pay Range Statement
University Salary Range U12
Department 3H7000 IT
Location William & Mary
Is the position remote work eligible? Hybrid (works remotely at least 1 day per week but not full-time)
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Job Open Date 06/22/2023
Review Begin Date 07/13/2023
Job Close Date
Open Until Filled Yes
FLSA Exempt
Position Restricted? No, this is a continuing E&G funding position
Position Term 12 month - Continuing
Special Application Instructions
Conditions of Employment
  • This position is subject to additional hours beyond the typical workday/week including weekends and holidays.
  • May require occasional overnight travel.
  • Information Security: This position requires administrative access to the university’s information systems and/or sensitive university data. The incumbent is expected to be aware of and adhere to the Information Security policies of the university as well as all applicable federal, state, and local laws. Additionally, the incumbent is expected to follow information security best practices applicable to their job area and to pursue information security training and awareness opportunities when possible.
EEO Statement
William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/hr/currentemployees/benefits/index.php

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