Enrollment Services Specialist

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.
The search will remain open until the position is filled; however, to be considered for the initial screening, candidates should submit an application package by May 2, 2024.
The Enrollment Management department provides prospective and continuing students opportunities for success through a variety of informational and enrollment services. Enrollment services are provided on a continuous basis from the time of the individual’s formal entry to Virginia Peninsula Community College, through graduation and beyond. The department supports the instructional programs of the College through transfer credit evaluation, graduation clearance, annual calendar planning, enrollment reporting, and registration. The department also maintains regulatory requirements pertaining to database maintenance, application processing, domicile determination, and academic records management. Through its recruitment and admission services, the department supports educational outreach efforts and promotes the College as a viable education resource in the community, in the workplace, and in the minds of potential students. Finally, the Enrollment Management division provides leadership and/or serves as an important resource to committees across campus and works closely with the Information Technology department to implement and maintain the student information contained within the VCCS Student Information Systems.
The Enrollment Services Specialist will promote a customer service-oriented atmosphere by addressing current and prospective students’ needs (via email, phone, electronic chat, or in-person) in an effective and timely manner. Cross trained in general enrollment services to assist with admission, registration, records, and graduation processes.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Proficiency in Microsoft Office 365 applications
• Able to work at all campuses.

• Familiarity with Family Educational Rights and Privacy Act
• Knowledge of common office practices, techniques, and technology

• Demonstrated skills of accuracy and attention to detail
• Excellent customer service skills

• Cultivate effective working relationships
• Protect confidential and sensitive information
• Able to make sound decisions based on policies, rules, best practices, and available information
• Demonstrated ability to multi-task in a fast-paced environment utilizing highly effective organizational skills and independent judgement to complete multiple projects and meet deadlines
• Demonstrated ability to communicate effectively, orally and in writing, with a diverse population
• Able to be productive working as part of team or working independently

• Experience in office management or office practices
• Experience working in an admission or registrar office in a higher education setting
• Experience with student information systems such as PeopleSoft, Banner
• Familiarity with admissions processes and procedures
• Experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.