Technical Project Manager

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

JOB DESCRIPTION:

• Oversees department-wide technology projects.
• Works with departments to understand user requirements.
• Proposes technical solutions.
• Gathers information and provides estimates for project completion.
• Contacts and manages relations with outside contractors for project completion.
• Coordinates project from proposal stage through installation.

ADDITIONAL JOB DETAILS:

• Assumes responsibility for success of specific technology deployment at Emory College.
• Good customer service, analytical, organizational, and coordination skills.
• Leads strategic efforts to identify and deploy technologies that support the teaching and learning mission of the Emory College.
• Designs and implements support models.
• Administers enterprise-wide systems and applications to ensure operability of services and provide a highly available, secure, and robust academic technology infrastructure.
• Manage equipment and infrastructure deployment into supported rooms and facilities and/or deploys enterprise-wide software applications for use by Emory College.
• Consults with Emory College and University partners to identify new and evolving technology solutions.
• Compiles system metrics to develop management reports and share performance information with Emory College staff.
• Ensures systems and applications comply with required mandates and best practices.
• Provides customer support to troubleshoot advanced-level technical problems, ensure productivity, and to maintain system operability for ECAS applications and systems.
• Develops step-by-step documents, videos and web-based guides to support the user community and promote self-service.
• Reviews proposals for new technologies, and makes recommendations to management based on technology and financial support requirements.
• Partners with vendors and other campus experts to evaluate user technology requirements and offer effective, innovative and supported solutions.
• Provides leadership in the evaluation, test, implement, upgrade, and/or purchase new systems, applications, or services.
• Manages technical vendor relationships to gather input for user profiles and designs and to remain current with new versions and fixes.
• Provide project management as required or determined by business need.
• Other responsibilities as required.

MINIMUM QUALIFICATIONS:

• Five years of experience in implementing technical requirements to support business applications.
• OR a bachelor's degree and three years of experience in implementing technical requirements to support business applications.

PREFERRED QUALIFICATIONS:

• Experience in systems and/or application administration.
• Experience in instructional technology support in higher education.
• Knowledge of technical project management.
• Knowledge in relevant scripting/programming languages such as SQL, VBS, and PowerShell
• Experience with facilities management and construction.
• Technical skills related to the administration of Microsoft Office 365 and SharePoint.
• Knowledge of the applications and design of current classroom audiovisual and multimedia technology.
• Strong skills in configuring and troubleshooting software and hardware.
• Ability to perform duties with minimal supervision.
• Ability to perform duties off hours when system crises arise or during scheduled maintenance.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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