Technical Analyst 3

UNM IT is looking for a Technical Analyst who is passionate about empowering students and faculty to participate in higher education. If you are concerned about college affordability and student success, and you want to help ensure that the digital divide doesn’t leave the diverse population of our state behind, this position may be for you. As part of the Learning Management Systems team, this position will provide application support for integrations between UNM Canvas (the Canvas Learning Management System (LMS) by Instructure, Inc.), third-party textbook providers, and other teaching and learning tools requested by faculty for use in their courses. The rapid expansion of digital technologies has provided an opportunity to dramatically decrease the cost of textbooks for students through the use of digital textbooks and Open Educational Resources (OER) that replace expensive textbooks with content that can be shared in the public domain.

Funded in part by a three-year grant from the US Department of Education, this position will provide technical support for the New Mexico OER Consortium Program (NMOER-CPP) as well as provide support for UNM’s broader teaching and learning goals. Led by the University of New Mexico (UNM), the NMOER-CPP will build on state investments in equitable education, including the NM Opportunity Scholarship, the NM Lottery Scholarship, and State Bill 192. The goal of the grant is to create a Consortium of Hispanic-Serving Institutions (UNM, CNM, and Santa Fe Community College to start) joined by three workforce partners, a university press, and an educational technology expert to create OER materials that respond to the needs of New Mexico’s unique student population and provide a foundation for more concerted statewide OER efforts.

As the Technical Analyst, this position will work under limited supervision to provide technical support for the NMOER-CPP’s efforts and also ensure that third-party applications integrated with UNM Canvas are well vetted and meet the university’s standards for accessibility, security, privacy, and functionality. If you are selected for this position, you will be joining a passionate team of technical staff who are dedicated to supporting educational opportunities in New Mexico.

Responsibilities

• Provide technical leadership for the NMOER-CPP grant.
• Research, analyze, vet, test, and support integrations of commercial and non-commercial textbooks and teaching and learning tools with UNM Canvas.
• Oversee and/or lead review and approval of proposed solutions, coordinating with vendors and campus stakeholders including faculty, departmental support staff, the purchasing office, the Accessibility Resource Center, the Registrar, and the Information Security and Privacy Office.
• Work with IT technical and support teams to develop support and triage documentation for students and faculty using integrated solutions.
• Maintains broad knowledge of integration standards such as LTI 1.3 and security documents (HECVAT, SOC2)
• Provides leadership for communications and communication plans associated with LMS integrations.
• Leads and plans LMS integration projects including support for prioritization and task planning / tracking.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

• Experience providing IT and application integration support in an education environment.
• Knowledge of information security procedures and protocols.
• Knowledge of FERPA privacy rights and their effects on delivery of digital tools to support education.
• Experience with Learning Management System administration
• Ability to integrate emerging technologies and applications into current environment and to analyze, design, develop, and implement operating systems, network, or application management scripts or processes.
• Ability to communicate highly technical information to a diverse audience of technical and non-technical individuals.
• Ability to evaluate emerging technologies and identify their potential impact within the existing environment.
• Ability to analyze complex computer problems and provide solutions.
• Ability to communicate effectively, both orally and in writing.
• Strong interpersonal skills, flexibility, and customer service orientation.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html . Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.