Systems Support Manager - ACCAD

Updated: about 1 month ago
Location: Dublin, CALIFORNIA
Job Type: FullTime

Ohio State launched a new application system, powered by Workday, on January 3, 2021. This update makes it easier for you to see and apply for openings across both The Ohio State University and Ohio State Wexner Medical Center through a single site, as well as track the status of your application. Screen reader users will encounter difficulty with this site during implementation. For assistance, please contact our ADA Coordinator at Lissner.2@osu.edu or (614) 292-7024. If you have questions while submitting an application, please review these frequently asked questions .


Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.



Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 


Job Title:
Vet Customer Svcs Spec-Lead


Department:
Veterinary Medical Center | Medical Center at Dublin

Job Description
The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for an opening as a Veterinary Customer Service Specialist-Shift Lead with the Small Animal Reception team. This position is a full-time opening (40 hours/week) on second shift with rotating weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidate will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues and assisting with training and managing staffing issues; monitoring and providing feedback on employee performance and handling basic front-line customer issues during their scheduled shifts. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned.
Minimum Education Required
Per Classified Civil Svc Specs
Desired Qualifications
5 years of experience in a customer services, healthcare or veterinary care environment

Prefer veterinary healthcare customer experience with customers, visitors, clinicians, technicians, and all other medical center faculty and staff

Experience in analyzing and interpreting information

Experience with electronic medical records systems and/or at least experience operating computers
Physical Job Requirements

Standing for long periods of time,

Pushing/pulling/lifting up to 25 pounds,

Sitting/staring at computer screens for long periods of time

Exposure to animal dander and/or zoonotic diseases

Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste

Requires weekend, nights, and/or holiday hours


Additional Information:


Location:
Veterinary Medicine - Dublin (2544)


Position Type:
Regular


Scheduled Hours:
40


Shift:
Varying Shifts


Salary Grade:
Classified Civil Service Hourly 28

For additional detail regarding the classification or salary grade, please click here .

Final candidates are subject to successful completion of a background check.  A drug screen, physical, or psychological screening may be required during the post offer process.


The Ohio State University

Office of Human Resources | 1590 N. High St., Suite 300 | Columbus, OH 43201-2190 |

For questions, please call 614-247-6947 or email HRConnection@osu.edu

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.



Ohio State launched a new application system, powered by Workday, on January 3, 2021. This update makes it easier for you to see and apply for openings across both The Ohio State University and Ohio State Wexner Medical Center through a single site, as well as track the status of your application. Screen reader users will encounter difficulty with this site during implementation. For assistance, please contact our ADA Coordinator at Lissner.2@osu.edu or (614) 292-7024. If you have questions while submitting an application, please review these frequently asked questions .


Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.



Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 


Job Title:
Vet Customer Svcs Spec-Lead


Department:
Veterinary Medical Center | Medical Center at Dublin

Job Description
The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for an opening as a Veterinary Customer Service Specialist-Shift Lead with the Small Animal Reception team. This position is a full-time opening (40 hours/week) on second shift with rotating weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidate will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues and assisting with training and managing staffing issues; monitoring and providing feedback on employee performance and handling basic front-line customer issues during their scheduled shifts. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned.
Minimum Education Required
Per Classified Civil Svc Specs
Desired Qualifications
5 years of experience in a customer services, healthcare or veterinary care environment

Prefer veterinary healthcare customer experience with customers, visitors, clinicians, technicians, and all other medical center faculty and staff

Experience in analyzing and interpreting information

Experience with electronic medical records systems and/or at least experience operating computers
Physical Job Requirements

Standing for long periods of time,

Pushing/pulling/lifting up to 25 pounds,

Sitting/staring at computer screens for long periods of time

Exposure to animal dander and/or zoonotic diseases

Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste

Requires weekend, nights, and/or holiday hours


Additional Information:


Location:
Veterinary Medicine - Dublin (2544)


Position Type:
Regular


Scheduled Hours:
40


Shift:
Varying Shifts


Salary Grade:
Classified Civil Service Hourly 28

For additional detail regarding the classification or salary grade, please click here .

Final candidates are subject to successful completion of a background check.  A drug screen, physical, or psychological screening may be required during the post offer process.


The Ohio State University

Office of Human Resources | 1590 N. High St., Suite 300 | Columbus, OH 43201-2190 |

For questions, please call 614-247-6947 or email HRConnection@osu.edu

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.


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