Systems Administrator

The IT Support Specialist provides software and hardware support to faculty, staff and students in the Physics department and PCTS at Princeton University.

The Support Specialist must have strong experience with a variety of technology including workstation and server administration and maintenance. The position requires the ability to install, configure and troubleshoot a variety of desktop, networking and information access tools in a heterogeneous environment. Initiative, excellent organizational and interpersonal skills, ability to work independently and manage multiple priorities simultaneously are essential.

• Troubleshoot and resolve issues with computers and mobile devices, including diagnosing of hardware, software and operating systems issues
• Setup, deploy, maintain and support computer equipment and software for staff, faculty, researchand teaching labs
• Work with Research Computing to handle needs for computational cluster and storage server usage
• Support and troubleshoot AV issues in all Physics learning spaces
• Control and monitor access to departmental resources such as Listserv and Central File Server
• Maintain and develop department’s Drupal, WordPress and cPanel sites
• Support and troubleshoot internal PHP/MySQL apps used for purchasing, events, stockroom, announcements, etc. as well as Linux and WindowsbasedVirtual Machines
• Maintain knowledge and proficiency in current University infrastructure systems, such as Active Directory, Network Attached Storage, communication, collaboration and encryption tools and
  applications (including MS Office, SharePoint, Teams, OneDrive, Google Apps, Zoom, etc.)
• Support specialized scientific software such as LabVIEW, TeX/LaTeX, Solidworks, Mathematica, Matlab, Git, Access, SQL and other relational databases
• Maintain familiarity with teaching and learning applications and tools, such as Canvas
• Respond, document and resolve customer support requests in ServiceNow and other systems
• Monitor and facilitate asset lifecycle management for faculty and staff computing needs
• Maintain and administer departmental device loaner program
• Review and monitor Code42 file backups
• Provide staff training where needed and give technology related presentations to Physics members
• Regularly update management on current job requests and project work
• When provided access to personal, proprietary and/or otherwise confidential data, maintain information in the strictest of confidence and follow procedure to ensure the privacy, security and
  proper use of the data
• Stay current with new technology and attend training sessions as needed
• Participate in the testing of new, upgraded or demo systems and services prior to those systems/services going into production; provide timely reports on testing results and/or related research.

Special Projects / Functions

• Work on special IT projects as assigned
• Assist with special events hosted by the Physics department and PCTS

• Professional and courteous customer service
• A minimum of 4 years' experience providing system administration support
• Excellent organizational and interpersonal skills, and the ability to prioritize in a fastpaced, high volume work environment;
• Must be innovative and have the ability to work collaboratively and independently
• Indepth knowledge of Windows, Linux and Mac computers and OS, and mobile devices
• Two years' experience working with Linux (RHEL) and Windows servers
• Understanding of and experience supporting Active Directory
  Experience with PHP/MySQL; Network protocols including TCP/IP, DNS and DHCP
• Ability to setup and resolve issues with various email clients (Outlook, MacMail, Thunderbird, and Gmail) on computers and mobile device
  Indepth knowledge of Microsoft Office
• Knowledge of the latest trends in computing and mobile technology
  Willingness to work toward mastery of new technologies and skills as University/OIT direction changes

 

Preferred:

• Familiarity with Princeton University systems
• A+, MCP, MCSE, Apple and/or MCSA certifications
• Linux Administration certification;
• VMware vSphere environment familiarity;
• Fundamentals of programming in one of the following: Python/C/C++/Java/Fortran;
• Previous experience as an Apple Genius, or similar, supporting a macOS environment;
• Experience providing technology support for a mid­ or large­sized organization;
• Experience with Jamf, Intune, ServiceNow, Bomgar, and/or Drupal;
• Previous experience providing support in an academic/research setting;
• Knowledge of scripting languages such as VBScript, PowerShell, Perl, bash, Apple Script

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

36.25

No

Yes

180 days

No

No

No

Associate

#LI-JJ1

Join our Talent Network to receive updates about working at Princeton.
Princeton University job offers are contingent upon the candidate’s successful completion of a background check, reference checks, and pre-employment screening, as applicable.
If you have questions or comments regarding the iCIMS Privacy Policy or iCIMS FAQs , please contact [email protected] .
Go to our careers site.