Support and Intake Coordinator / Case Administrator II

Back to search results Apply now Job no:931121
Work type:Support Staff
Pay Grade: 12
Major Administrative Unit / College: Ofc Civil Rights And Title 9 Ed And Comp
Department: Office Of Institutional Equity 40000841
Sub Area: AP- Professionals
Salary: 54584.00 - 65000.00 Salary Commensurate
Location:East Lansing
Categories:Administrative/Business/Professional, Human Resources, Administrative Professionals- AP, Full Time (90-100%), Union

Support and Intake Coordinator

The Office of Civil Rights and Title IX Education and Compliance (OCR) invites applicants for the position of Support and Intake Coordinator, who serves on the team that is responsible for initial contact and response to concerns reported to OCR and reports to the Director of Support and Intake. This position’s primary responsibilities include case management and the coordination of support and campus resource referrals for MSU community members.  This position will serve on the team that is responsible for the incident response function and will be responsible for the following duties:

Case Management

• Receipt and response to reports of harassment and discrimination (including sexual misconduct) by phone, in-person, and/or virtual or digital platforms in a trauma-informed and inclusive manner
• Assessment of reported information for applicable potential policy violations
• Accurate and professional communication to parties, campus partners, and other staff
• Record detailed case information/documentation in electronic case files
• Independently follow-up on communications from community members and campus partners
• Organized management of a large caseload
• Maintains case records by reviewing case notes, logging new information and reporting updates as needed

Support & Accommodations

• Coordination of requests for interim and supportive measures as outlined in the Relationship Violence and Sexual Misconduct Policy and the Anti-Discrimination Policy. Communication and coordination of academic and work alterations with claimants, respondents, witnesses, academic units, and employment units.
• Collaboration with campus and community support services to provide continued access to employees and students educational activities.
• Collaboration across university colleges and departments to assure students and employees have equal access to the benefits of education and employment.
• Evaluate community members needs in order to provide supportive measures.
• Assist in administering modifications for parenting students and students affected by pregnancy, childbirth and pregnancy-related conditions 

Campus & Partner Support

• Development of public-facing resource materials to support the process and provide transparency.
• Identification and collaboration with key campus partners to develop inter-office protocols for specific types of supportive measures.
• Representing the office through service on university committees.
• Development of internal protocols and processes to improve the efficiency and consistency of the process.

Unit Administration & Support

• Attendance and ability for public speaking to present information at various meetings
• Maintains privacy and confidentiality in response to sensitive disclosures
• Prepares case reports for various case management meetings
• Engage in ongoing training and development related to Civil Rights and Higher Education
• Other duties as assigned.

Knowledge equivalent to that which normally would be acquired by completing one to two years of college or Associates degree program in business, psychology, social work, criminal justice or in a related field; three to five years of related working experience in coordinating needs and services, collecting information and maintaining data collection and documentation database; preparing final reports and working with partnering agencies or departments; or an equivalent combination of education and experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

• Resume
• Cover Letter
• Contact information for three (3) professional references

Please submit all required application materials at time of application.

Possible flexible work schedule, including, a hybrid-remote work model.

STANDARD 8-5

https://civilrights.msu.edu/

Advertised:Feb 21, 2024 Eastern Standard Time
Applications close:Mar 12, 2024 Eastern Daylight Time