Student Services Professional

Welcome to the University of Colorado Colorado Springs (UCCS) !

The Department of Computer Science is seeking applications for a full-time Student Services Professional. This position is primarily responsible for a wide range of student services in the Department of Computer Science. Work involves exercising discretion, analytical skill and personal accountability to the department chair and a large full-time and part-time faculty. This position makes decisions in organizing and establishing processes to implement and improve the graduate student experience; independently resolving problems as they arise and exercising a high level of judgement through independent thought and decision-making. The Specialist is a member of internal and campus teams and committees relevant to the position, and as assigned by the Department Chair.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of different offices and programs. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus. Find more information about working at UCCS here: https://hr.uccs.edu/work-at-uccs .

The city, which was recently ranked as the number nine Best Places to Live by U.S. News & World Report in 2023, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song “America the Beautiful” and a must-see for residents and visitors alike. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state’s best recreation opportunities. Find out more about living in Colorado Springs through the Visit Colorado Springs page: https://www.visitcos.com/ .

Job Duties:

• Serves as primary point of contact for prospective and current CS students.
• Responds to program and department inquires, communicates department activities, and provides relevant guidance and recommendations to students and faculty regarding undergraduate and graduate programs.
• Guides prospective students through the application process and assists admitted students with registration, student forms, and/or other logistical issues.
• Coordinates with Admissions office and program directors to process graduate applications.
• Initiates and maintains communication with students, faculty, and staff regarding program information and updates.
• Collaborates with faculty and staff to inform policy, procedure and process regarding graduate student needs and outcomes.
• Responsible for the administration of and compliance with all graduate policies and procedures.
• Manages intercampus enrollment and transfer credit processes for CS graduate students, and undergraduate student petitions transfers as necessary.
• Establishes, maintains, and monitors graduate student records from application through graduation; implements actions as appropriate (e.g., probationary status letters).
• Monitor student enrollment and assist with potential issues that deter enrollment.
• Maintains student policies and department level student and program files.
• Prepares and analyzes course and projected course reports, class lists, student evaluations and alumni data.
• Facilitates exit interviews for undergraduate and graduate students each semester.
• Provides support and communication to student organizations and faculty advisors.
• Works with CS chair, faculty, staff and relevant campus personnel to achieve unit goals related to student services.
• Participates in college and university fairs, information sessions, webinars, and open houses.
• Assists with a variety of special projects in relation to strategy, development and assessment of educational programs.
• Assist with data collection for reports and surveys regarding enrollment and statistical data for department accreditation and program assessment.
• Monitors and schedules undergraduate and graduate student advising with faculty as necessary.
• Serve as backup in the absence of Academic Services Professional.
• Other duties as assigned.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Work Location: on-site

This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

What We Offer:

Salary Range: Generally starting at $39,000 - 50,127 per year

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The University of Colorado Colorado Springs offers excellent benefits , some of which include:

• Medical insurance, with the lowest cost option being $0 to the employee
• Dental, Vision, Life and Disability insurance
• Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)
• Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%
• Tuition Assistant Benefit available to you or a dependent
• Paid Parental Leave after 12 months of employment
• Off Campus Housing Resources

Tentative Search Timeline:

• Priority will be given to applications submitted by April 15, 2024. However, this posting will remain open until filled.
• The potential dates for interviews with the search committee will be the week of April 22, 2024.
• The potential dates for interviews with the supervisor and appointing authority will be the week of April 29, 2024.
• The potential employee start date is May 15, 2024.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Please note that while the position details both required qualifications as well as preferred qualifications below, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications, have passion for the work, along with experience in a related field, you are encouraged to apply. We encourage on-the-job training for any additional skills or knowledge that become relevant to the position.

Minimum Qualifications:

• A bachelor’s degree in education, business administration, management, communications, or a related field, from an accredited institution.

• 2 years of experience with program coordination, business operations, or administrative support

Preferred Qualifications:

• Experience with maintaining compliance with complex rules, contracts, regulations and/or accreditation standards.

• Experience with creation of complex schedules and reports.

• Experience working in a higher education setting

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 20 pounds.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.