Student Services Coordinator

98507BR

Campus: Tempe

Student Services Coord Assoc

Job Description

Under general direction from Student Services Manager, provide student services to the international students enrolled in Global Launch programs at the ASU West Valley and Tempe campuses, ensuring that the identified goals and objectives of the programs are accomplished in accordance with established priorities, standards of quality and customer service. Position’s primary campus is West Valley with at least one day per week in Tempe

Job Family

Advising & Admissions

Department Name

Global Launch

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$47,000-$57,000 per year; DOE

Close Date

19-February-2024

Essential Duties

• Student advising:
  • Advises assigned students and maintains records; updates team members on student issues. Prioritizes student success and retention.
  • Completes advising tasks related to sponsored students issues related to financial guarantees, health insurance, and other related tasks.
  • Responds to Global Launch student questions or issues through various channels such as meetings via Zoom or in-person, email, phone, and social media.
• West Valley campus operations: 
  • Supports office operations, including ordering supplies, coordinating technology support and assisting in the supervision and training of Welcome Desk student workers. 
  • Engages actively with ASU West Valley events and departments for relationship building purposes 
  • Prepares and leads warm and engaging program events (requires occasional evenings and weekends); makes meaningful connection with program participants. 
  • Handles financials of program delivery. Work closely with the Global Launch business office team to process payments and provide documentation requirements. Will have a Pcard to process in-person payments, in the field, when Business Office payment is not possible.
  • As needed, provides West Valley and Tempe campus tours.
• Student Services team:
  • Serves as primary point person for Global Launch for ASU Housing and issues related to student housing for any Global Launch student.
  • Under the supervision of the Senior Immigration Advisor, serves as designated school official for advising purposes 
  • Plans and leads New and Continuing Student Registrations for all ASU-USA Pathways students and supports registrations for other Global Launch programs
  • In collaboration with the Group Programs Coordinator Sr, assists with special programs and tasks, as needed.
  • Travels to other campuses on occasion.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience; OR, six years of progressively responsible administrative and appropriate program experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working with international students including English language learners with varying proficiency.
• Experience working abroad in an educational setting or proficiency in another language
• Experience providing customer service in a higher education environment.
• Experience with student success and advising.
• Experience with advising F-1 students and SEVIS
• Experience working on simultaneous projects with multiple stakeholders and deadlines.
• Experience with Salesforce, PeopleSoft, or other CRM, Slack, Microsoft Bookings, Canvas LMS. Airtable, Adobe
• Experience working in a fast-paced supportive team environment.
• Evidence of high quality work that requires attention to detail and organization
• Familiarity with ASU systems and programs.
• Evidence of effective communication skills

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

Department Statement

A leader in English language training and international education, Global Launch provides an environment where your creativity is celebrated and where your contributions make a direct impact on our students, partners and stakeholders. Join our team of service-oriented, ambitious risk-takers at the #1 most innovative university in the U.S. Our Global Launch team is filled with people who contribute to and achieve our goals, act with urgency and continually seek to serve each other and our students well. If you wish to work in a globally minded environment where you will be valued for the skills you bring to projects and be challenged to apply your abilities in new ways, then consider joining our team.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.