Senior Reporting Analyst

08-Sep-2021

Harvard University Information Technology

55516BR

Job-Specific Responsibilities

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise.  HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.  If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you! HUIT actively supports a balance of remote and on-site work arrangements for Massachusetts residents.

The Senior Reporting Analyst will work as a member of the Administrative Technology Services team to deliver reporting solutions to the research administration and research compliance community. Harvard University’s research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life-cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff using the systems and reporting solutions. This position will have a primary focus on reporting and analytics. The Senior Reporting Analyst works closely with the user community, fellow team members, and technical partners to design, test, implement, and support ongoing and emerging reporting needs such as reports, dashboards, and analyses. The University’s enterprise reporting platform is Oracle Analytics Server (OAS)/Oracle Business Intelligence.

Principal Duties and Responsibilities:

• Design and develop reporting solutions—dashboards, reports—working in the lifecycle from initial discussion through design, development, and testing.
• Engagement with the Harvard research administration and compliance user community in their reporting and analytics needs including meeting facilitation and user research.
• Test reporting solutions including developing and documenting test plans and tracking bugs through to resolution. Additionally, considering user impact and accessibility requirements.
• Participate in the identification of change management requirements, assist in the development of training materials, end user documentation, and guidance. Provide support and hands-on training and guidance, as needed. Develop documentation such as a data dictionary, business glossary, and reports catalog.
• Provide support to our users; troubleshoot, de-bug, and test existing reports.
• Attend relevant conferences and trainings.
• Performs other duties and responsibilities as assigned.

Typical Core Duties

• Participate fully in the build, configuration and documentation of IT infrastructure
• Ensure adherence to IT standards and service level objectives.
• Monitor and optimize IT infrastructure.
• Define and track performance metrics to ensure efficient use of IT resources
• Design and implement robust and secure IT solutions
• Identify opportunities to leverage technologies and improve processes/services and implement related enhancements
• Support and collaborate with internal and external stakeholders.
• Draw on relationship and technical skills to act as technical liaison and mentor junior staff
• Contribute to establishment of best practices
• Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications

• Minimum of five years’ post-secondary education and/or relevant work experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. 

• BA/BS in computer science, mathematics, statistics, or business-related major such as economics, finance, or accounting or equivalent work experience.
• Experience in report development including design, testing, and implementation.
• Expertise in SQL and/or data querying / data modeling tools and technologies.
• Experience with business intelligence platforms such as Oracle Analytics Server/Oracle Business Intelligence, Power BI, and Tableau.
• Experience with project management, including requirements gathering, meeting facilitation, and change management.
• Strong listening and collaboration skills and demonstrated experience working as a member of a team.
• Proven ability to quickly assimilate to new technology and/or applications required.
• Minimum of 4 years’ experience in a technical, data analysis, or report development role.
• Strong problem-solving, organizational, and analytical skills.
• Excellent interpersonal, written and oral communication skills.
• Strong relationship building skills, especially customer service skills and service mindset approach.
• Must understand basic fundamentals of iterative development, software development processes and procedures; understand incremental delivery and the value of metrics.
• Familiarity with Agile and scrum techniques is a plus.
• Knowledge of research administration and research compliance business areas (example: grants management, financial management, etc.) is a plus.
• Familiarity with Atlassian tools (JIRA, Confluence) a plus.
• Demonstrate adaptability, flexibility and the ability to get up to speed quickly in the Harvard University Information Technology (HUIT) environment and with the enterprise applications we support.
• Must have proven ability to initiate and manage multiple tasks under competing deadlines and shifting priorities.
• Able to work independently and within small and large teams.

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.

Harvard is an on-campus community and all positions are based in Massachusetts. We currently expect that employees in Department will work remotely until Fall, 2021. Effective October 1st, as a condition of continued employment, all work must be performed in a state where Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, VT). 

HUIT  is currently developing hybrid workplace models which actively support remote work (within a Harvard registered state) where business and team needs allow. Any remote scheduling of your work, agreed to by your supervisor, will need to be in a state in which Harvard is registered as an employer as a condition of continued employment.  Individual flexible and remote work options for this role will may discussed during the interview process.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s COVID-19 Vaccine Information webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ .

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies .

Additional Information

Please provide a cover letter with your application and upload as one document.
Please note:

• Harvard University requires pre-employment reference and background screening.
• Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period. 

More about HUIT

:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.   Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.  

HUIT’s core values  are:

• User-focused
• Collaborative
• Innovative
• Open

Harvard Information Technology Academy (designed for IT Staff):  

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team.  The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: 

https://itacademy.harvard.edu/  

Diversity, Inclusion & Belonging:
The dynamism that comes with working at Harvard is largely the result of our diversity. Here, staff, faculty, administrators and students representing a wide range of ages, races, interests and backgrounds come together in pursuit of common goals. Together, we strive to provide an environment that values diversity and promotes an inclusive culture.

Total Rewards:
Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees.  Comprehensive benefits, generous paid time-off, access to education and professional development, and a vibrant campus with abundant cultural and recreational opportunities create a competitive and compelling total rewards package.  As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts.  

Flexible work environment: HUIT supports flexible work arrangements where business needs allow.

Time off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year. 

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
To learn more about Harvard’s Total Rewards program: https://hr.harvard.edu/totalrewards
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Job Function

Information Technology

Location

USA - MA - Cambridge

Job Code

I0858P IT Business Analysis Prfss IV

Department

Administrative Technology Services

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.