SENIOR BUSINESS SYSTEMS ANALYST

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Overview

The Senior Business Process Analyst (SBPA) will work in a cross-functional team that supports Duke’s suite of faculty-focused software applications. Reporting to the Assistant Vice Provost for Faculty Affairs Administration, the SBPA will work within the areas of Finance & Administration and Academic Affairs to help align existing and new software applications with evolving business processes and data needs.

The SBPA will become well-versed in the faculty career lifecycle and build connections with a wide range of stakeholders across the university to promote the use of available tools, enhance the quality of enterprise data, and streamline workflows.

The SBPA will initiate, maintain and/or innovate upon a range of strategies to help optimize how tools are used. Strategies may include, but are not limited to, promotional campaigns, trainings, data collection projects, documentation of procedures and software, and focus groups. The SBPA will also play a key role in advocating for software enhancements and new tools that will enhance the product suite. The SBPA will use data and metrics to inform their recommendations on where outreach and software development efforts should be focused.

Responsibilities

Observe, document, engage in, and help streamline administrative processes that support the faculty lifecycle (40%)

• Maintain a working knowledge of the faculty career lifecycle: hiring, appointments, promotion, and tenure, dossier management, research networking, scholarly outputs & open scholarship, innovation, teaching, professional service, community engagement, and recognition
• Evaluate processes from the lens of aligning business needs with existing data capabilities and existing technical solutions.
• Build relationships with various business units and data stewards (including fellow team members) to understand how and when various applications are used.
• Meet regularly with stakeholders to hear various perspectives and use cases
• Attend both Duke-hosted and broader webinars, “lunch and learns”, conferences, interest groups, and utilize other training opportunities.
• Document frequently asked questions and collaborate with fellow subject-matter experts to clarify guidelines and to share best practices
• Become familiar with user manuals and other Duke-specific users guides and knowledgebases.
• Become familiar with the Duke Faculty Handbook, Duke Research Policy Manual, guidelines for open scholarship and data sharing
• Engage regularly with the suite of software applications that support faculty administrative processes. Current software applications of focus include Academic Jobs Online, SAP, Scholars@Duke (CRIS system), MyResearchHome, and Symplectic Elements
• Participate in on-call support rotation and help triage technical issues

Lead projects that improve data quality and completeness(25%)

• Engage with leadership, technology partners, and other key stakeholders to drive adoption of data management practice across the enterprise.
• Participate in both manual and semi-automated business process in the Provost’s Office in order to gain a first-hand perspective on areas of process improvement.
• Collaborate with data owners and data stewards to assess, prioritize, and mitigate risks that may affect business operations, risk management, and regulatory compliance resulting from records management and/or quality deficiencies.
• Identify and rectify inconsistent or outdated records, ensuring data is efficiently and effectively captured, processed, stored, displayed, and disposed.
• Work with IT Manager to write necessary queries and generate reports that inform analyses
• Work with IT Manager to execute on the Data Quality Roadmap by creating data quality checks and coordinating on data cleanup projects

Host programs and events that engage our user community (20%)

• Engage our user community which primarily includes faculty and their delegates, departmental power users and communicators, and product owners.
• Lead and oversee the range of logistics involved with hosting an event. Coordinate additional resources are needed.
• Consider relevant ways to engage with all stakeholders and bring subgroups of stakeholders together
• Support the research-networking mission of Scholars@Duke
• Facilitate adoption of new features through outreach and promotion.
• Hold remote and occasional on-campus events, including orientation events
• Offer recurring opportunities for one-on-one consultations
• As often as possible, encourage power users to assume responsibility for first-level support in their units. Implement the "train the trainer" approach.
• Set engagement goals, collect metrics, measure success and design future events accordingly.
• Collaborate with the IT Manager on convening focus groups and user groups

Advise on software development activities (10%)

• Know how to leverage customer feedback, market analysis, and technical data points to drive the strategy
• Represent the voice of stakeholders.
• Participate in new feature development (track feature requests, assess the impact, and prioritize in consultation with the AVP and IT Manager)
• Independently assess usage trends and develop actionable insights and recommendations. Apply business process expertise into the design and rollout of new features.
• Consult with the IT Manager on acceptance criteria for new features.
• Consider edge cases of usage and other scenarios could break an application
• Help get the word out about time-sensitive information such as bugs, new features, or process changes
• Participate in regression testing

Required Experience:

• Bachelor’s degree
• At least 6 years of combined experience in business systems analysis, finance and administration, product ownership, or software development
• Excellent interpersonal and written communication skills
• Solid presentation skills, both remotely and in-person
• Experience with leading webinars and hosting live events
• Ability to communicate business problems & opportunities for improvement
• Ability to write business requirements that are clear, concise, testable, and can be interpreted by software development teams
• Knowledge of Microsoft suite (Word, Excel, Visio, Project, Teams, Bookings) or similar.
• Familiarity with analyzing metrics, interpreting dashboards, and/or compiling and analyzing survey data
• Demonstrated commitment to continuous learning and adaptability

Preferred Experience:

• Master’s degree 
• Experience working in higher education
• Experience working with business & IT stakeholders
• Experience creating and tracking KPIs
• Experience with “buy vs. build” analyses
• Experience supporting software products from inception through launch and iteration.
• Experience with requirements gathering and usability testing
• Experience with Atlassian Jira, Trello, Zoom

Work requires a Bachelors Degree.

Work requires 5 years of experience in performing a full range of tasks OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE associated with business systems.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.