Receptionist

Gonzaga University, United States

Updated: 3 months ago
Location: Spokane, WASHINGTON
Deadline: 09 Feb 2024

First Section


Who We Are
At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution.
Our diverse selection of benefits is part of Gonzaga’s commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU’s onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment.
For more information, click here .
Position Title Receptionist
Posting Number S2208P
Department Health & Counseling Services
Work Schedule
non-exempt, M-F 8-5 (Aug 15- May 15 annually)
Employment Status Regular
Temporary or Fixed-Term Assignment End Date
Hours per Week 40
Months per Year 9
Job Purpose
​​The Receptionist is the first point of contact for patients and customers at Health and Counseling Services (HCS). The position is responsible for creating a warm, welcoming environment, while providing excellent customer service, and maintaining an effective and efficient front desk operation.
Target Salary (Annualized 12 months, 40 hours/week) 43026
Minimum Salary (Annualized 12 months, 40 hours/week) 36572
Salary Midpoint (Annualized 12 months, 40 hours/week) 43026
Maximum Salary (Annualized 12 months, 40 hours/week) 49480


Essential Functions


Essential Function Category Title Customer Service & Communication
% of time for section 30%
Function Details
  • Provide excellent customer service as the first line of contact with HCS patients/customers.
  • Greet patients/customers upon arrival to the office, ensuring guests are comfortable and are connected with the correct office personnel.
  • Provide clear and reassuring communication to patients who present for appointments, including wait time or delays.
  • Demonstrate and practice cultural sensitivity when engaging a diverse population.
  • Be aware of surroundings and consistently keep the work area and patient waiting area clean and tidy.
  • Maintain a collaborative and cooperative relationship among the healthcare team by communicating information and participating in team problem-solving methods.
Essential Function Category Title Patient Flow Management
% of time for section 40
Function Details
  • Check patients/customers in and out of the clinic.
  • Capture complete and up to date demographic and insurance information.
  • Prepare the healthcare record for clinic visit and document information to complete patient check-in process. Note patient cancellations or no shows.
  • Schedule follow-up appointments as requested.
  • Assist in scheduling transportation (health rides) for patients to and from campus for health-related concerns.
  • Answer multi-line phone and respond to patient/customer requests, referring when appropriate. Monitor and respond to voicemail and email messages.
  • Maintain strict adherence to HIPAA and FERPA guidelines and confidentiality practices.
Essential Function Category Title Record & File Management
% of time for section 15
Function Details
  • Accurately and efficiently file and maintain documents
Essential Function Category Title Billing
% of time for section 10
Function Details
  • Properly complete billing documents and respond to billing questions. Accept payments at time of check out.
  • Balance any monies collected at the end of the business day.


Other Functions


Other Functions
  • Collaborate with various departments on campus to support the care of students.
  • Attend and participate in departmental, divisional, institutional meetings.
  • Perform other duties as assigned in support of the department and/or Gonzaga’s mission.


University Competencies


University Work Values
Promoting Excellence in Academic Endeavors and Professional Practice
• Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes
Sharing Responsibility for Mission Identity and Leadership
• Making a personal commitment to learn about Gonzaga’s mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community
Affirming a Commitment to Human Dignity
• Engaging one another with profound respect, professionalism, and cura personalis while supporting one another’s continued learning, development, and maximizing of potential
Advancing a Culture of Inclusiveness
• Developing cultural fluencies and global awarenesses, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds
Caring for Our Common Home and Integral Ecology
• Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life
Cultivating Individual and Community Accountability
• Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards


Qualifications/Knowledge Required/Years Experience Required


Degree Required HS diploma or GED
Certifications and/or Licensures required
n/a
Knowledge Required Early career, knowledge may be from education and/or some experience
Years Experience Required 1-2.99 years
Minimum Qualifications
  • Two years (2) general secretarial / office support experience, preferably in a healthcare office.
  • Proficiency in computer applications, including Word, Excel, Outlook, and internet-based software applications.
  • Knowledge and experience in the use of general office equipment.
  • Excellent written and oral communication skills, including knowledge of healthcare terminology.
  • Excellent interpersonal and customer service skills, ability to maintain open and friendly environment in a high traffic department.
  • Detail oriented and strong organizational skills.
  • Ability to maintain professional composure in multi-faceted, fast-paced work environment.
Desired Qualifications
  • ​College-level coursework or Bachelor’s degree.
  • Familiarity with electronic health records.
  • Experience working in a healthcare office.
Physical / Environmental Qualifications
  • Ability to lift up to 25 pounds occasionally.
  • Ability to sit for extended periods of time.
  • Ability to be mobile campus wide for appropriate business needs.
  • Ability to perform wrist and hand movements as related to keyboarding.
  • Ability to bend, kneel, stoop, and reach as needed for routine office duties.


Posting Detail Information


Open Date 01/26/2024
Close Date 02/09/2024
Open Until Filled No
Application Review Begins On 02/09/2024
Special Instructions to Applicants
EEO Statement
Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996.
Clery Statement
Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics
The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available.
A copy of the report can be found online at www.Gonzaga.edu/Clery . A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105.

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