Quality Assurance Analyst, User Experience

100492BR

Campus: Tempe

Quality Assurance Analyst

Job Description

As a Quality Assurance Associate, UX for the ASU Enterprise Brand Strategy and Management team, you will play a critical role in ensuring that asu.edu websites meet the highest standards of quality, usability, brand alignment and consistency before and after launch.

You will collaborate closely with a team of UX researchers, designers, developers, product and project managers across ASU departments to improve the asu.edu website experience to identify and address errors, inconsistencies, issues and opportunities that may affect the overall user experience.

Job Family

Information Technology

Department Name

Enterprise Brand Strtgy & Mgmt

Full-Time/Part-Time

Full-Time

VP Code

Enterprise Marketing Hub

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$58,000 - $63,000 per year; DOE

Close Date

08-May-2024-EXTENDED

Essential Duties

• Collaborates closely with product managers, web developers, designers, UX researchers and project managers to ensure website design and functionality meet the required standards and follow best practices.
• Conduct regular quality assurance audits of key asu.edu websites before and after launch to ensure predetermined web standards and ongoing user needs are met.
• Manages the annual community audits of key asu.edu sites to ensure a premium, consistent, brand-aligned user experience.
• Monitors the consistency, quality and standards adherence of asu.edu using SiteImprove.
• Monitors, manages and implements findings and recommendations of the university’s quality assurance tool — reports on status and health of asu.edu and progress on KPIs.
• Works closely with the Brand team UX designer and Enterprise Technology developers to audit ASU’s design system to identify any inconsistencies.
• Evaluates and executes various forms of testing that ensure user experience functionality meet established standards.
• Works under limited direction, independently determines and develops approach to solutions.
• Provides group training and communications related to quality assurance tools and processes to the ASU web community via Academy programming.
• May supervise student workers.
• Other duties as assigned.

Minimum Qualifications

Bachelor’s degree in Computer Science or similar; two years practical experience or relevant experience. Equivalent combination of education and experience.

Desired Qualifications

• Experience monitoring websites and digital experience for consistency and quality
• Experience researching web user experience best practices
• Demonstrated general understanding of website design and architecture best practices
• Experience working with tools like Siteimprove, JIRA and other project management and web QA tools
• Experience utilizing web performance and behavioral analytics tools such as Google Analytics, Google Search Console and Lighthouse
• Demonstrated knowledge of website development and prior experience working with web developers
• Evidence of a Bachelor's degree in user experience, web design or development, human-computer systems or a related field.
• Evidence of website user experience knowledge.
• Demonstrated knowledge of search engine optimization best practices.
• Evidence of effective communications.
• Experience with analytical skills.
• Experience in work that requires attention to detail and ability to solve complex problems.
• Experience in establishing and maintaining effective professional working relationships.
• Experience in work that requires organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Experience in creating repeatable and understandable defect and bug tickets for development and other project team members to act upon through a diverse group of applications, including Wrike, JIRA and Google Sheets.
• Evidence in critical thinking and problem solving skills.
• Ability to utilize knowledge of subject area(s) to identify solutions to issues.
• Ability to work both independently or within a complex structured team.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and using a laptop/keyboard/mouse. May be required to stand for varying lengths of time and walk moderate distances to perform work. Requires the ability to communicate to perform essential functions. May require frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require the ability to quickly change focus. 

Department Statement

Enterprise Brand Strategy and Management is responsible for influencing how people around the globe think and feel about Arizona State University and its ability to positively impact our world. We work to establish, protect and differentiate the ASU brand in hearts and minds by working in concert with units across the ASU public enterprise. We are brand innovators, emotional storytellers, insights-driven strategists and creative artists building a body of work that brings the ASU brand to life and scales for enterprise-wide use. We are dedicated to increasing the strength of the ASU brand by improving perceptions of excellence, raising awareness and increasing pride across all audiences.

We do this important work by staying true to our values:

• Inclusion. Our work is made stronger by a diversity of backgrounds, experiences and perspectives. We genuinely care about each other’s well being and strive to create a culture in which all people feel welcomed, valued and that they belong.
• Collaboration. We cannot and do not work in silos. We collaborate not just within the Brand team but with colleagues and teams across the ASU enterprise. Through the brand platform, brand standards and personal relationship building, we are uniters and network orchestrators.
• Innovation. We reject the status quo. We are open to new ideas and embrace change not for the sake of change, but because we believe everything we do can always be done better to meet new goals, improve performance and advance the brand.
• Creativity. We are passionate creatives excited by the work we do. We explore things from all angles, sweat the details and seek to create work that has meaning and is authentic, original and best in class. Our creative work has received regional and national recognition.
• Knowledge. We ask lots of questions and make decisions based on constituent data and insights. We seek to understand our audiences and the performance of our work.  We are curious lifelong learners.
• Optimism. When change comes, we see within it opportunity. We believe in the ASU Charter and in ASU’s ability to positively impact our world. We channel that optimism in our work, taking on any and every challenge with a can-do attitude.

ASU offers a total compensation package that includes valuable employee benefits, healthcare, retirement,

tuition reduction program

(eligible ASU Employee, their dependents and spouse), financial security, discounts, family resources and more. Explore ASU’s

benefits options

and

degree program offerings

.

Estimate the value of your total compensation: https://cfo.asu.edu/compensation-estimator .

Brand Strategy and Management at ASU supports hybrid remote work schedules two days per week, subject to approvals per ASU policy.

To learn more about us, visit brandguide.asu.edu .

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Must be eligible to work in the US. The Enterprise Brand Strategy and Management does not sponsor visas.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.