Program Specialist 2 - Counseling, Coaching, & Outreach

Eastern Washington University, United States

Updated: over 1 year ago
Location: Cheney, WASHINGTON
Deadline: 03 Jan 2023

Posting Details
Posting Details


Working Title Program Specialist 2 - Counseling, Coaching, & Outreach
Posting Number 2022078CP

Position Information


Classification Title Program Specialist 2
Classification Code 107I
RCW Exemption Criteria No Exemption
EWU Position Number C99131
CUPA Code
FLSA Non-Exempt
Bargaining Unit BU 1
% Full Time 100
Salary / Wage Range CS - 42
Salary Information
The salary range for this position is $43,536 (minimum) up to $51,600. Where the hired candidate will begin within this range is dependent on education, experience and skills.
Anticipated Start Date
Term of Appointment 12
Location Cheney
County Spokane
Project Description
Project Duration
Background Check Yes - Both
Responsible HR User Saundra Godin
Responsible HR User Email address [email protected]

Posting Text


Job Summary
  • Position reposted 12/05/2022.


The office of Enrollment Services at Eastern Washington University invites skilled and team-oriented applicants for the position of Program Specialist 2 – Counseling, Coaching, and Outreach to support EWU’s Financial Aid and Scholarships services. This position reports to the Director – Financial Aid and Scholarships. In the support of the University mission, the successful applicant will provide exceptional student service working independently, under general direction, to perform the following:
  • Provides counseling and coaching to students, parents, faculty, high school counselors and others regarding financial aid eligibility, application procedures, satisfactory academic progress requirements, student budget development, and debt management.
  • Serves as a campus partner resource for the Eagle Care Network and administration of emergency aid.
  • Reviews files, awards aid, and makes informed and well-documented professional judgment decisions.
  • Delivers financial aid presentations and supports community outreach efforts with campus partners, including a special focus on at risk populations.
  • Completes assigned special projects and/or program responsibilities based on operational necessity and individual experience and skills.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan, generous paid vacation and sick leave, 12 paid holidays (adjusted accordingly), tuition waiver benefit and more!
About us
Enrollment Services supports Eastern Washington University’s mission by providing quality service to students, families, faculty, staff, and community partners while contributing to a university centered on student learning and success. For more information about us and all the services we provide, visit our website .
Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.
EWU expands opportunities for personal transformation through excellence in learning.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
  • COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/hr/


This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement. Programing
Physical Demands
Optional: Contact Saundra Godin in Human Resource Services at [email protected] to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical No
Hearing Test No
Medical Monitoring Post Hire No
Protective Equipment
Required Qualifications
  • Bachelor’s degree and minimum two (2) years financial aid related experience; OR minimum five years financial aid related experience
  • Pass the requirements to access all Federal and state aid related administration systems.
  • Excellent written and verbal communication skills
  • Candidates must demonstrate a high degree of interest, ability and/or experience promoting cultural competency, universal accessibility, or diversity
Preferred Qualifications
  • Master’s degree
  • Student services related experience
  • Experience with Banner Financial Aid system
Other Skills and Abilities
Work Schedule Type Regular
Work Schedule
Monday – Friday, 8am – 5pm
Posting Date 12/05/2022
Open Until Further Notice No
Closing Date 01/03/2023
Screening to Begin 01/04/2023
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
  • Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
  • Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position.
  • List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
  • Complete the online application form and respond to the online questions, if applicable.
  • Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
    		•
    Application Types Accepted Application

    Job Duties


    % of Time 40
    Responsibility / Duty
    COUNSELING AND COACHING
    • Provides one-on-one counseling in person, through e-mail and over the phone to applicants, students, parents and other community members. Areas of counseling include the financial aid application process and eligibility, scholarship processes and eligibility, satisfactory academic progress, budget development, debt management, and University policies and procedures.
    • Provides guidance on resolving problems by explaining complex and detailed financial aid information in terms parents and students can more easily understand, and serves as liaison to other various campus and community partners.
    • Meets and collaborates with others to resolve issues pertaining to student eligibility and awarding of financial aid. Participates in complex Customer Service Team decisions, policy development, and problem resolution.
    • Serves as a in the Eagle Care Network of coordinated campus services, including emergency aid.
    • Follows documented policies and procedures to ensure responsive and successful customer service.
    Essential Function Indicator Yes
    % of Time 40
    Responsibility / Duty
    EVALUATION, PACKAGING AND PROFESSIONAL JUDGMENT
    • Manages a portion of financial aid applications; determines if and what additional information may be required, makes corrections, and revises financial aid awards to ensure compliance with federal, state and institutional policies.
    • Uses analytical and mathematical skills to evaluate numerical information presented on tax documents, student aid application records, and aid eligibility worksheets.
    • Uses professional judgment to accommodate and counsel students or parents regarding special circumstances.
    • Makes appropriate revisions to student eligibility, cost of attendance or financial aid within regulations.
    • Reviews complex family financial information and situations and applies sound judgment to arrive at defensible decisions which are well documented and will withstand review by audit.
    • Attends training opportunities in order to stay abreast of changing regulations, adherence to regulations, and enhance service to students.
    • Stays current and compliant with federal, state and institutional financial aid regulations, policies and procedures governing the financial aid process, and maintains a working knowledge of federal, state and institutional sources of student financial aid.
    • Develops and maintains a portion of the financial aid policies and procedures.
    Essential Function Indicator Yes
    % of Time 10
    Responsibility / Duty
    OUTREACH
    • Delivers dynamic financial aid presentations to students and their families in support of recruitment goals, and assists with aid application processes at area high schools and other off-campus sites, as well as on campus.
    • Meets and collaborates with others to identify and target at risk groups with additional communication and outreach.
    • Follows established outreach guidelines and plans.
    Essential Function Indicator Yes
    % of Time 10
    Responsibility / Duty
    DIRECT FUNCTIONS
    • Assists with documenting and logging forms in key Financial Aid systems such, as Etrieve.
    • Assists with ad hoc or special projects, and provides accurate analysis of data and efficient completion of assignments.
    Essential Function Indicator Yes

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