Posting Details
Posting Details
Position Number: | 100431 |
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Title: | Program Administrative Specialist |
Functional Title: | Program Administrative Specialist |
Category Status: | 20-Nonexempt,Regular |
Applicant Search Category: | Staff |
University Authorized FTE: | 1.000 |
Unit: | VPSA-UHC-Mental Health Sum |
Hiring Range Minimum: | 49619 |
Hiring Range Maximum: | 59543 |
Benefits Summary | Top Benefits and Perks: Nonexempt Benefits Summary |
Campus/College Information: | Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world. |
Background Checks | Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment. |
Position Summary/Purpose of Position: | The Behavioral Health Program Administrative Specialist plays a crucial role in the efficient operation of our behavioral health office. This position requires exceptional organizational, administrative, and interpersonal skills to ensure a smooth workflow, excellent patient experience, and effective communication within the office. Performs high-demand office work at the front desk. Works for Mental Health and Substance Abuse clinicians and interacts with multiple clients with varying temperaments. |
Minimum Qualifications: | Education: Bachelor’s Degree Experience: Four years experience in administrative staff work. Required Knowledge, Skills, and Abilities:
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. |
Preferences: | Preferences:
|
Additional Certifications: | |
Additional Information: | Essential Duties and Responsibilities Essential Duty/Responsibility (1): | Serve as the administrative specialist for the behavioral health team. Manages patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations. Ensures patients are in the electronic scheduling system. Responds to general inquiries regarding clinical services, appointments, fee structure, and other general questions. Assesses clients’ demeanor and uses de-escalation techniques if needed; alerts clinicians to possible problems. Percentage (1): | 40% Essential Duty/Responsibility (2): | Address patient concerns or issues promptly and professionally. Manage patient feedback and implement improvements to enhance client satisfaction. Oversees appointments for patients on a computer-based scheduling system; Maintain schedules for up to 20 clinicians, including patient appointments, meetings, and others. Advise the supervisor when there are difficulties with scheduling or with a client. Percentage (2): | 40% Essential Duty/Responsibility (3): | Works with the program director and other clinicians on tasks as assigned, such as managing patient experience, maintaining office equipment, and maintaining patient records. Organize the office systems and take the vitals of patients who come to see the psychiatrist. Process prior authorizations for insurance coverage of medications. Perform other duties as assigned. Percentage (3): | 20% |
Job Risks | Occupational Related Bloodborne Pathogen Exposure , Respiratory Protection |
Physical Demands | Physical activity includes sitting at a desk, walking up to 150 feet to clinicians offices and records rooms, leaning, bending and light lifting. Potential exposure to communicable disease by virtue of working in a health care facility. |
Posting Date: | 04/09/2024 |
Closing Date: | 04/23/2024 |
Open Until Filled | No |
Diversity Statement: | The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions. |
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