Patient Services Representative II--TULSA

Updated: about 5 hours ago
Location: Tulsa, OKLAHOMA

Patient Services Representative II--TULSA - 
Job Number:
: OU Physicians - Tulsa
Job Location
: Oklahoma-Tulsa-Tulsa Campus
: Full-time
Work Schedule: Monday - Friday, 8am to 5pm
Salary Range: Commensurate with experience
Benefits Provided: Yes 
Required Attachments: None 

Job Description


OU Health Physicians Tulsa provides medical excellence to each of our patients in state-of-the-art practice locations throughout the city. We have a dedicated team of providers in over 20 specialties offering extraordinary care, unmatched expertise and a coordinated plan of care. From the Wayman Tisdale Specialty Health Center to OU Health Physicians South Memorial and all spots in between — we’re committed to the health of our community’s entire population.


At OU Health Physicians -Tulsa, patients receive the latest medical advancements expected of a leading university clinic. The services and their experience are delivered by a dedicated team with diverse experience. As a Patient Services Representative, you will act as a customer service agent, ensuring that our customers receive the best experience that can be provided. These individuals are also responsible for providing clerical assistance toward the smooth operation of an outpatient facility. Please see below for an overview of expectations.


*** Multiple positions and locations are available ***


Representative Responsibilities :

1.     Scheduling / Check In-Out:

a.     Schedules patient appointments, either by telephone or in person.

b.     Primary contact for patients entering or exiting clinics

c.     Inspects forms for completeness and accuracy

d.    Accepts payments; writes receipts; and balances cash box on a daily basis

2.     Filing and Organization:

a.     Will pull patient charts for appointments, lab, x-ray, or for hospital purposes

b.    Produce copies of medical charts and re-file charts in a timely, secure manner

3.     Referrals and Authorizations:

a.     Will speak with patients regarding their financial account

b.     Verify insurance eligibility and primary care physicians for patients

4.     All Other Areas:

a.     Maintain highest standard on patient confidentiality

b.     Work will individuals (patients, co-workers, and other employees) in a professional manner

c.     Perform related work as required/necessary


Job Requirements



High school diploma or GED required



12 months of experience in a customer service role

(Will accept a combination of experience and training in a customer service role)


Physical Requirements:

Standard medical front office environment and exposure, including keyboarding and answering. Up to 20% of this position will require mobility (moving from one room or building to another; etc.)


A few reasons why employees love working at OU-Tulsa!


  • Paid time off that begins accruing immediately and bi-weekly pay-cycles.
  • Paid state government holidays for almost all positions.
  • Affordable, flexible medical & dental plan options for you & your family.
  • Want to continue your own education? You will have reduced tuition benefits!.
  • Free tuition at OU for your qualifying dependents!
  • Your choice of several affordable and secure retirement plans.
  • Flexible pre-tax spending accounts for health and child care expenses. Debit card for your health care spending account.
  • Locations with free employee parking and accessible Tulsa Transit stops.
  • There’s always something going on at OU-Tulsa! Lunch & Learns, free seminars, and ways to become involved with your community.


Learn more about OU Health Physician’s at the Tulsa campus HERE !


Should you be selected for this position, you may be asked to provide verification of the following as it applies to the position: academic experience, or degree(s); and licensure, or certification.

Hiring contingent upon a Background Check?- Yes
Special Indications: None 
Job Posting
: Feb 22, 2021

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