Operations & System Specialist I - Developmental Biology

Position Summary
This position provides specialized support on information technology equipment and systems for the business, research, and instructional functions of customers. Position involves the advanced use of software and/or hardware tools to provide ongoing services, and responsibilities require expertise with core infrastructure elements and how they interrelate to provide a cohesive computing environment. Position may be more broadly based, requiring knowledge regarding installation, and modification of software and hardware, testing, and documentation on a variety of platforms, or may be singularly focused, requiring specialized skills as systems architect in a larger, more standardized platform.

Job Description

Primary Duties and Responsibilities

• Gathers customer information and determines customer’s issue by analyzing the symptoms and identifying/resolving the underlying problem.
• Identifies what customer is trying to accomplish so time is not wasted on “attempting to solve a symptom instead of a problem”.
• Escalates complex issues to higher level when necessary.
• Performs other duties as assigned.

For Department-Level Environment with Combined Responsibilities:

• Ensures technology environment is accessible and equipped with current hardware and software; primary activities include:
  • Troubleshoots hardware, software and network operation system.
  • Be familiar with all hardware and software.
  • Be familiar with network operation system.
  • Provides orientation to new users of existing technology.
  • Provides recommendations about accessing information and support.
  • Maintains current and accurate inventory of technology hardware, software and resources.
• Monitors and maintains technology to ensure maximum access; primary activities include:
  • Troubleshoots all technology issues.
  • Maintains log and/or list of required repairs and maintenance.
  • Makes recommendations about purchase of technology resources.
  • Connects and sets up hardware.
  • Loads all required software.
  • Provides network accounts and passwords as required.
  • Advises staff of security breach and/or change in password or security status.
  • Identifies and prepares hardware for disposal when appropriate.
  • Ensures hardware is properly formatted and secure before disposal.

Preferred Qualifications

• Ability to establish work standards, standard processes and references to assist management in changes.
• Ability to manage projects of medium-to-high complexity that may include software installation and migration.
• Ability to modify moderately complex operating systems software and assist with design, coding and debugging.
• Knowledge of system performance and ability to make recommendations for enhancements or changes to improve performance.
• Ability to communicate methods of resolving problems to lower level analysts or client representatives.
• Ability to consult with and analyze issues and requests from clients that may require the implementation or creation of a custom solution to communicated issues; ability to quantify and communicate solution possibilities to management for decision regarding direction of solution.

Required Qualifications

Graduation from a four year college or university with a degree in IT or related field plus a minimum of three years of experience in operations analysis and design, systems programming, or a closely related field; additional experience in any of these fields may be substituted for education on year-for-year basis.

Grade
G11

Salary Range
$52,000.00 - $88,800.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.