Medical Receptionist I

Job Title

Medical Receptionist I

Agency

Texas A&M University Health Science Center

Department

University Health Services

Proposed Minimum Salary

Commensurate

Job Location

Bryan, Texas

Job Type

Staff

Job Description

Our Commitment    

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.   

  

Who we are  

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. 

  

What we want   

The Medical Receptionist I greets patients and visitors in the clinic, handles patient calls for scheduling appointments and routes calls to the appropriate clinical staff. This role handles front desk tasks including data entry into the Electronic Management System and billing/insurance processing and inquiries.    

What you need to know

Salary: Compensation will be commensurate to the selected hire’s experience.  

Required Education and Experience: 

• High school diploma or equivalent combination of education and experience

• Two years of experience in general office, medical office or related areas

Required Knowledge, Skills, and Abilities: 

• Must be skilled in the operations of a medical office

• Basic computer and typing skills, keyboarding

• Knowledge of HIPAA guidelines 

• Ability to multi-task and work cooperatively with others

• Experience working with the public

• Ability to work with sensitive information and maintain confidentiality 

• Ability to use and manage an electronic medical records system

• Ability to work independently

• Knowledge of word processing, spreadsheet, and database applications 

• Knowledge of laws and regulations related to confidentiality, including HIPAA and FERPA

• Planning and organizational skills

• Strong interpersonal and organizational skills

• Strong written and verbal communication skills

• Attention to detail

• Time management capabilities and prioritization skills

 

Preferred Qualifications: 

• Associate’s Degree 

• Two years’ experience in general office or personnel operations including one year experience working within a medical office. Prior EHR experience

• Familiarity with electronic medical record systems

 

Responsibilities :

• Customer Service - Handles phone calls from patients who need to schedule appointments to include adding new patients, verifying demographic information and insurance. Routes calls to clinical staff and enter phone notes as appropriate. Helps to maintain patient flow in Patient Services and Preventive Medicine units. Assists with complex scheduling, canceling, and rescheduling appointments, and routes patient calls.  

•  Patient Registration  - Verifies patient demographic information, collect co-pays and past-due balances, work patient waitlist, verify insurance, register patients for portal, check patients in/out. Scan insurance cards and IDs. Assist patients with kiosk.  Coordinates the check in process for patients. Monitors clinic schedule and ensures efficient patient flow. Verifies and updates patient eligibility, demographics, and insurance information in the electronic medical record (EMR). Collects document signatures for compliance and insurance card scans. Confirms TAMU student insurance eligibility for pharmacy and medical staff. 

•  Administrative Support  - Completes various projects that can include, but not limited to, correcting denied claims due to registration errors, contacting patients related to upcoming visits, scheduling patient for wellness visits, inputting demographics for hospital billers.  Acts as a liaison between registration/cashier, Patient Services, Preventive Medicine and Insurance/Billing units. Monitors inventory for the unit. May assist with training of student employee staff.  Performs other duties as assigned. Participates in University and departmental activities, programs, and services. 

 

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.