Medical Operations Associate

• Welcoming greeter for the Student health clinic.
• Answers telephone calls/triage calls and walk ins.
• Coordinates/schedules patient appointments to include the collection of pre-registration forms and assessments.
• Ensures patient registration/check in; responsible for pre-collection of payments.
• Ensures insurance verification/prior authorizations and referral scheduling.
• Collects payments and posts charges daily; reconciles cash payment logs and cash drawer protocols. Provides point of service estimates, collects money at the time of services and processes credit card payments.
• Collects and records all pertinent facts accurately for incoming messages.
• Records patient demographics and insurance information for all encounters
• Checks emails on a regular basis to ensure proper and timely communication, manages voicemails, online appointment requests, and faxes.
• Communicates pertinent appointment information including clinic location, parking appointment arrival time and monies due at the time of service.
• Manages urine drug screens.
• Scans and files all documents into appropriate electronic records; maintains student medical records in EMR.
• Provides prompt, efficient customer service to internal and external customers. ·
• Other duties as assigned.

• At least two years of service in a medical office or health care setting.
• Demonstrated experience providing customer service on the telephone.
• Demonstrated experience with computers and various computer programs, including an electronic health record.
• Knowledge of medical terminology and as well as knowledge/ experience in clinical operations of a medical setting. High school Diploma

308-865-8522 or [email protected]