Mansueto Evening/Weekend Circulation Services Supervisor

Department
 

Library C & A - Access Serv - Coll Mgmt & Circ - Mansueto

About the Department
 

As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University’s commitment to research and teaching and to using its intellectual resources to help solve the world’s problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.

Job Summary
 

Reporting to the head of Mansueto Circulation, this position oversees the lending, re-shelving, withdrawal, and auditing of materials from Mansueto Library, as well as retrieval and scanning of Mansueto materials for document delivery and scan on demand services, and assisting interlibrary loan in filling requests. This person is also responsible for answering patron questions relating to Mansueto and serving as a resource for other questions relating to other Library services. During their shift, this person is the supervisor in charge of the Mansueto Library, oversees building security, and enforces policies for maintaining a scholarly environment in the Grand Reading Room.

Responsibilities

• Performs all circulation desk responsibilities as needed including auditing storing, scans, picks, and withdrawal of items.

• Processes items through the Automated Storage and Retrieval System (ASRS), completing basic troubleshooting of mechanical and software issues when they arise.

• Enforces policies for maintaining a scholarly environment in the Grand Reading Room.

• Prepares and fulfills scan & deliver and ILL scanning requests. Helps facilitate and troubleshoot public use scanning equipment for patrons and student workers.

• Attends to patrons with special problems or complaints; attempts to resolve these problems as appropriate or refers patrons’ concerns to the Head of Mansueto Circulation.

• Trains, supervises, and assists with scheduling for student counter attendants (approximately 20 part-time student employees). Distributes work to and monitors work done by student counter attendants. Coaches and directs student counter attendants in maintaining Mansueto policies, procedures, and standards of service.

• Provides supervisory coverage for Regenstein Circulation on an as needed basis due to staffing absences/vacancies.

• Answers inquiries concerning overdue books, recalls, reserve problems, and fines in person, over the phone, and via online ticketing.

• Opens or closes the building. Handles general inquires relating to building and security while on duty. Provides initial response to emergencies.

• Responsible for answering patron questions related to Access Services and serves as a resources for other questions related to other Library services.

• Distributes work to and monitors the work done by student counter attendants; troubleshoots equipment as needed.

• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Bachelor’s Degree.

Experience:

• Work experience in a library or equivalent environment.

Preferred Competencies

• Previous experience directing or supervising the work of others .

• Significant customer service experience.

• Experience with MS Office, email, and internet work applications.  

• Ability to both give and receive direction, to work independently and cooperatively as part of a diverse team. 

• Ability to serve patrons and enforce library policies with clarity, consistency, patience, and tact.  

• Ability to effectively manage staff and projects in accordance with departmental priorities. 

• Ability to identify, respond to, and refer problems while exercising discretion and sound judgment.  

• Ability to communicate clearly and professionally in oral and written English .

• Willingness to operate and troubleshoot heavy machinery. 

Working Conditions

• Ability to work late evening and weekend hours, occasionally flexing work schedule during changes in Library hours and during staff shortages and absences. 

• Ability to carry or lift loads of up to 50 pounds and push/pull loaded book trucks. 

• Ability to shelve and retrieve materials at varying heights. 

• Ability to hear, including making fine discriminations in sound. 

• Ability to see, including color, depth perception, or clarity; must be able to visually focus on print and electronic material for long periods. 

• Ability to sit and use a computer for 4 hours or more. Ability to stand for up to 4 hours .

• Ability to make repetitive wrist, hand, or finger movements. 

• Ability to work independently during evenings/weekends as the sole supervisor in a large academic library. 

Application Documents

• Resume (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Library

Role Impact
 

Individual Contributor

FLSA Status
 

Non-Exempt

Pay Frequency
 

Biweekly

Scheduled Weekly Hours
 

23.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.