Learning Support Specialist I

Job Title

Learning Support Specialist I

Agency

Texas A&M University

Department

Educational Adm & Human Resources Development

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values .

Who we are

The Department of Educational Administration and Human Resource Development (EAHR) develops educational leaders and improves practice through teaching, research and service in the areas of public school administration, human resource development, higher education administration, adult education and student affairs administration.  To learn more, please visit https://eahr.tamu.edu/

What we want

The Learning Support Specialist I, under general supervision, assists in the technical use of the Learning Management System (LMS) and integrated instructional technologies through training and support to include the development and maintenance of knowledge articles and process documents. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above. If this job description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Salary: Compensation will be commensurate with selected hire's experience.

This is a part-time position and the selected hire must be available to work the following hours.

Shift Hours: Must be available to work between the hours of:

• Monday - Thursday - 12:00pm and 10:00pm

• Friday - 7:00am to 11:00am

Cover Letter/Resume’ :  A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.

Required Education and Experience:

• Bachelor’s Degree in Technology, Education, or Communication or related field or equivalent combination of education and experience.
• One year of learning and distance education support experience and/or instructional and learning related technology and software experience.

Required Knowledge, Skills, and Abilities:

• Knowledge of word-processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Excellent verbal and written communication skills.
• Must be extremely reliable, good interpersonal skills, punctual, and details oriented.
• Highly organized and able to manage multiple tasks concurrently.
• Ability to work independently and in a team environment.
• Strong interpersonal skills.
• Ability to communicate technical information and instructions to a diverse audience.
• Excellent customer service skills.
• Highly organized and able to manage multiple tasks concurrently.
• Ability to carefully follow direction and translate into desired results.
• Ability to quickly learn existing and emerging computer technologies.

Other Requirements or Other Factors:

• This position will require several hours at a time sitting in front of a computer.
• Ability to work scheduled shift hours including after business hours.
• Must be available to work between the hours of 12:00pm and 10:00pm, Monday through Thursday, and 7:00am to 11:00am on Fridays.

Preferred Experience:

• A minimum of 1-2 years working in adult education.
• A minimum of 2 years coordinating or administrating a distance education program.
• At least 1 year of call center experience.
• At least 3 years customer service experience.
• At least six months remote work experience.

Preferred Knowledge, Skills, and Abilities:

• Fluent Spanish, Vietnamese, or Mandarin speaker and at least some reading, writing ability in one of those languages
• Ability to manage multiple computers monitors at the same time.
• Strong ability to assist customers in problem-solving in a virtual environment.
• Use of web conferencing tools such as Zoom.
• Ability to navigate multiple tabs, windows, and systems concurrently.
• Some knowledge of EdTech tools and usage in education.

Responsibilities:

• Call Center Rep - Resolves technical issues via telephone or remote access in a prompt timely manner. Aid with training needs for both teachers and students. Identifies, documents, research, and suggest solutions for problems that arise for distance education customers.

• Online Technical Development - Maintains up-to-date expert knowledge and skills on evolving distance education and remote EdTech tools.

• Project Assistance and implementation - Identifies, researches and communicates browser/tools, operating system capabilities, and related issues regarding distance education curriculum and related remote EdTech tools. Maintains supplemental web content related to distance education. Assists in managing the implementation of new curriculum for instructional use. Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.